YMCA Alexandria Membership Director

YMCA of Metropolitan Washington•Alexandria, VA

4d•Onsite

About The Position

The YMCA Alexandria is looking for an energetic, community-focused leader to join us as our next Membership Director! If you thrive on connecting with people, developing staff, and strengthening community relationships while supporting the Y’s mission, this is an opportunity to make a meaningful impact every day.

Requirements

Proven ability to lead and develop teams to deliver exceptional member experiences
Experience growing membership and retention through relationship-building and engagement
Strong interpersonal skills and a passion for creating welcoming environments
Results-driven with the ability to use data and execute effectively
Bachelor’s degree or equivalent experience, with 3+ years in membership, sales, or customer experience leadership
Ability to work evenings and weekends as needed

Nice To Haves

Knowledge of the Alexandria community is a plus

Responsibilities

Lead Membership & Engagement
Drive membership growth and retention through exceptional service and relationship-building
Lead member tours, onboarding, and engagement efforts
Monitor membership trends and help improve the member experience
Collaborate with other branch leaders to strengthen the Y’s role as a community hub
Create a Welcoming Environment
Foster a culture where every person feels welcomed, valued, and supported
Connect members to programs and opportunities that support their goals and well-being
Ensure welcoming and belonging are reflected in all member interactions and experiences
Lead and Support Your Team
Recruit, develop, and inspire a high-performing membership team
Collaborate with branch leadership to support operational goals and branch initiatives