YMCA Alexandria Membership Director

YMCA Metro Washington • Alexandria, VA

2d • Onsite

About The Position

The YMCA of Metropolitan Washington – Alexandria, VA is looking for an energetic, community-focused leader to join us as our next Membership Director! If you thrive on connecting with people, developing staff, and strengthening community relationships while supporting the Y’s mission, this is an opportunity to make a meaningful impact every day.

Requirements

• Proven ability to lead and develop teams to deliver exceptional member experiences
• Experience growing membership and retention through relationship-building and engagement
• Strong interpersonal skills and a passion for creating welcoming environments
• Results-driven with the ability to use data and execute effectively
• Bachelor’s degree or equivalent experience, with 3+ years in membership, sales, or customer experience leadership
• Ability to work evenings and weekends as needed

Nice To Haves

• Knowledge of the Alexandria community is a plus

Responsibilities

• Lead Membership & Engagement: Drive membership growth and retention through exceptional service and relationship-building
• Lead member tours, onboarding, and engagement efforts
• Monitor membership trends and help improve the member experience
• Collaborate with other branch leaders to strengthen the Y’s role as a community hub
• Create a Welcoming Environment: Foster a culture where every person feels welcomed, valued, and supported
• Connect members to programs and opportunities that support their goals and well-being
• Ensure welcoming and belonging are reflected in all member interactions and experiences
• Lead and Support Your Team: Recruit, develop, and inspire a high-performing membership team
• Collaborate with branch leadership to support operational goals and branch initiatives

Benefits

• Medical, Dental, and Vision Insurance
• Wellness Programs: Y membership for you and your family
• Retirement Plans: The Y will contribute 10% of your salary into the Y’s retirement savings plan after eligibility requirements are met. You also have the option to make additional contributions to the Y’s 403(b) and ROTH plans.
• Work-Life Balance: Generous vacation, sick leave, and holidays.
• Training and Development: Access to professional development programs, workshops, and certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level