Membership & Development Coordinator

LAND TRUST ALLIANCE INCORPORATED•Washington, DC

2d•Hybrid

About The Position

The Land Trust Alliance is the voice of the land trust community. As the national leader in policy, standards and education, we work passionately to support land trusts across America so they can save more land and better serve their communities. Our natural places and working lands are a lifeline to clean air, water, food and good health. These lands also bring us together, inspire us and provide opportunities to recreate and recharge. The land trust community is a crucial component in this equation. With important places under continual threat, land trusts need access to the best tools, information and policy advocates. Armed with a diverse network and valuable resources, the Alliance is the land trust community’s source for the knowledge and capabilities they need to reach their goals. From tax and funding policies on Capitol Hill to innovative ideas, partnerships and initiatives, we ensure our land trust members can always be heard and achieve more. The Alliance is seeking to elevate land conservation as a priority nationwide. We envision a reenergized, more relevant conservation movement in which land trusts join with partners that have not traditionally identified as conservation organizations, including from the for-profit sector, around our shared interest of protecting special places. The Membership and Development Coordinator is an integral part of the membership and fundraising teams. The Coordinator helps to facilitate the cultivation, solicitation and stewardship of land trust and affiliate members as well as donors, funders and prospects with a primary focus on the following areas: account and contact record management and data integrity, revenue recording and reconciliation, and timely and accurate correspondence including execution of all acknowledgements, invoices and receipts. The position provides customer service and essential day-to-day CRM, administrative and logistical tasks for the membership and fundraising teams. It also supports some member and prospect research and events needs.

Requirements

At least two years of experience at a nonprofit with a focus on constituent management.
Experience with Salesforce is strongly preferred. A combination of other donor CRM and Excel expertise will be considered in lieu of Salesforce experience.
Experience with Microsoft Suite is essential.
Experience with customer service.
Strong organizational and analytical skills with impeccable attention to detail.
A demonstrated ability to produce multiple assignments on deadline.
Strong verbal and written communication skills.
Ability to work both independently with limited supervision as well as collaboratively in an environment that stresses teamwork.
Interest in land conservation.
A willingness to understand and enthusiastically promote the Alliance’s conservation mission and programs is important.
Flexible and able to handle multiple tasks, working with a variety of stakeholders and tight timelines with skill.

Nice To Haves

A prior focus in Development is preferred.
Experience with Salesforce integrated products Fonteva, NPSP, Apsona and/or Marketing Cloud a plus.
Experience with donor relations a plus.
Experience with best practices in fundraising, donor/prospect records management, donor communications and mail merges preferred.
A willingness to learn is essential.
Experience writing donor-centric materials a plus.
Experience coordinating events a plus.
Experience coordinating external vendors a plus.

Responsibilities

Serves as a primary point of data entry into the CRM (Salesforce) for membership accounts and individual and institutional donor and prospect records, including accuracy of names, addresses, contacts, special contact roles, affiliations, relationships, interests, organization rosters, benefits information and specific activities and tasks.
Records new and renewing membership dues revenue into the CRM.
Supports financial reconciliation procedures and makes corrections externally with members and internally with Finance and the Membership Manager.
Prepares and sends timely and accurate donor, sponsor and funder acknowledgements for all types of received gifts at least weekly, coordinating personalized fulfillment with team members.
Prepares and sends timely and accurate invoices, receipts and confirmation emails to members, sponsors and donors.
Assists in the New Member Application process including ensuring data integrity of the application, sending timely new dues invoices, monitoring new subscription payments, providing confirmation emails and assisting with new member access inquiries.
Executes administrative tasks and provides support to members related to their member accounts and member services. Tasks include, but are not limited to, monitoring and responding to emails in the membership inbox, fielding calls and emails from members, assigning special contact roles, emailing instructions about organizational access, supporting members with online renewals, assisting with account login and creation issues, assisting with account information related to services such as Terrafirma RRG LLC and accreditation, assisting with benefits access and conducting in-house mailings.
Executes administrative tasks and provides support to donors, funders and sponsors. Tasks include, but are not limited to, grant administration activities, coordinating and fulfilling cultivation, solicitation and stewardship activities such as in-house mailings, and executing benefits fulfillment. Tasks also include responding to and fulfilling basic donor, sponsor and funder inquiries related to their account and contact records and their contributions, invoices, receipts and benefits.
Serves as one of two primary prospect researchers on staff and helps maintain prospect research vendors, files and protocols.
Prepares, prints and sends physical acknowledgements from the DC office weekly and coordinates, creates and sends in-house mailings at least quarterly.
Fulfills other physical tasks from the DC office weekly, such as responding to received mail, and completes other projects in the office on a monthly, periodic and/or as-needed basis.
Provides administrative and logistical support for select external activities such as donor events, Member Celebration Week, new member presentations, donor meetings and presentations, phone calls and staff travel.
Provides select administrative and logistical support for internal activities such as scheduling meetings and preparing agendas, supporting presentation materials, credit card and expense processes and contract review.
Utilizes best practices for data entry and integrity standards and ensures confidentiality of Alliance information.
Participates in the Alliance’s Rally: The National Land Conservation Conference as either training event staff or staff for Membership and Development activities.
Performs other duties and assists with special projects as assigned.