Coordinator - Membership

Ocean Reef Club•Key Largo, FL

1d•Onsite

About The Position

The Membership Coordinator is responsible for supporting all membership services under the supervision of the Director of Membership. This individual will perform the day-to-day operations of the office, from printing member cards, updating reports, answering member questions, assisting with statement questions, processing applications to updating reports and ensuring records are kept accurately. The role requires attendance at member engagement events and involves working seven days a week, including holidays.

Requirements

Club, Hospitality and/or Customer Service experience
Strong interpersonal communication skills, written and verbal (English required)
Computer skills: MS Word, Excel, PowerPoint
Competent and creative problem-solving skills; ownership, respect & care being used
Display loyalty, dependability, good judgement, organization, cheerful disposition
High school diploma required.
Basic arithmetic skills are required.
Must be able to set priorities and possess the ability to meet deadlines and exercise initiative within department guidelines.
Perform verbal, written, visual, and auditory communications.
Perform repetitive motions, such as typing.
Have finger dexterity to operate computer, copier, printer, fax, calculator, telephone and other office equipment.
Perform tasks requiring bending, stooping and kneeling, and lifting and carrying 25 pounds.

Nice To Haves

Hubspot, Visual One (helpful but not required)
College degree preferred.
One or more years experience in private club or customer service desired.
A combination of education, training and experience that provides equivalent knowledge, skills and abilities is acceptable.

Responsibilities

Greet all members, guests & fellow associates in a positive and energetic manner
Provide Membership information to potential applicants; update Hubspot
Process Membership applications
Process Membership cards & cards for employees of Members
Coordinate member engagement events
Write letters of introduction for members to visit Affiliate Clubs
Send welcome email to members (Equity, Social, Legacy)
Schedule & conduct New Member Orientations (all categories)
Accept member payments
Review sponsorship forms when they are flagged
Attend member events as required
Maintain positive relationships at the Club, across departments
Answer incoming phone calls, courteously and assist in answering questions, resolving situations; average 100-150 calls per day (3,000-4,500 a month)
Share member feedback to address/resolve situations using good judgement
Greet and assist all who come to the Membership office
Complete scanning of documents to member files
Complete assignments for annual Dues Renewal
Understand the Club By-Laws, Rules, Regulations & Policies to educate/enforce
Provide notes in Member profiles as applicable
Upon request make updates to member profiles/teach members over the phone or in person how to make these changes themselves.
Support fellow departments as necessary
Keep accurate member records & provide monthly reports
Assist with the annual waitlist activation; duties as assigned
Complete member conversions as directed
Complete records/data audits as assigned
Hubspot monthly reports