Membership Coordinator

BOYS & GIRLS CLUBS OF TAMPA BAY INC•Plant City, FL

3d•$0 - $17•Hybrid

About The Position

The Membership Coordinator's role is to maintain the front welcome area, provide courteous and quality customer service, and ensure the safety of Club members. The Membership Coordinator performs administrative tasks necessary for the proper maintenance of membership records, including the maintenance of the membership tracking system, My ClubHub, and to provide all necessary clerical support for the Club Director and other program staff.

Requirements

Minimum of high school diploma or equivalent required.
Must have intermediate computer knowledge and skills.
Must be able to clear a level II background screening and drug screening through one of our vendors.
Complete the required 40 hours of DCF training within one year of employment, including any training due within the first 90 days and all required in-person exams.
Successfully complete organization sponsored CPR training within 90 days of hire.

Nice To Haves

Experience with Excel, Microsoft Word, and Outlook preferred.
Additional training may be required for continuing education and professional development.

Responsibilities

Maintain the front welcome area.
Provide courteous and quality customer service.
Ensure the safety of Club members.
Perform administrative tasks necessary for the proper maintenance of membership records.
Maintain the membership tracking system, My ClubHub.
Provide all necessary clerical support for the Club Director and other program staff.
Model the mission, vision, ICARE values, objectives, policies, programs, and procedures of Boys & Girls Clubs of Greater Tampa Bay; and the principles and practices of non-profit organizations.
Participate in weekly staff meetings and various team-oriented activities.
Support and maintain a productive work environment while working as a member of the team.
Excel in customer service to effectively communicate with Club members, staff, and visitors to include parents, volunteers, or other community members.
Answer incoming calls to the facility, respond to inquiries via email and phone calls.
Assist staff members in the absence of other youth development professionals or work on some weekends and/or extended hours for special events and/or programs or support other Club locations within a reasonable geography.
Maintain daily contact with Club Director, Club staff, members, and families.
Prioritize member and club safety through active supervision and adherence to policies and procedures.
Actively participate with members and collaborate with colleagues to create a positive environment with clear and respectful communication.
Data entry and updates to information contained within the membership tracking system, My ClubHub and member file management which includes gathering necessary documents and authorization forms.
Manage daily sign-in and sign-out processes which include verification of parent or other approved adult identification.