Membership Coordinator (Full-Time)
About The Position
The Membership Coordinator is the first real conversation most people have with Altea. You are the person who turns curiosity into commitment, who takes a prospect from their first inquiry through a tour, a conversation, and a decision to join. This role is about understanding what someone actually needs, connecting them to the right experience, and making sure the people already inside the club feel as valued as the day they joined. If you are someone who finds energy in people, takes a no personally without taking it personally, and believes that the right conversation at the right moment can change someone's health for the better, this role was built for you.
Requirements
- 1–3 years of experience in a sales, membership, or customer-facing role.
- Demonstrated ability to convert leads and manage a sales pipeline with discipline and follow-through
- Strong written and verbal communication skills. you are comfortable on the phone, in person, and over email
- A genuine interest in health, fitness, and wellness. you do not need to be an athlete, but you need to believe in what Altea offers
- Valid Standard First Aid and CPR-C, maintained annually
- Criminal Background Check required prior to commencement
Nice To Haves
- fitness or hospitality experience is an asset
- Experience with CRM platforms or membership management systems is an asset
Responsibilities
- Convert Inbound Leads. Respond to inquiries quickly, book tours, and guide prospects through the Altea membership experience with genuine enthusiasm and zero pressure.
- Drive Outbound Prospecting. Build your pipeline through community outreach, referral programs, local partnerships, and proactive follow up. You do not wait for leads to come to you.
- Deliver Exceptional Tours. A tour at Altea is not a walkthrough. It is the first experience someone has with what will become part of their daily life. You make it feel that way.
- Protect Retention. Membership renewals and at risk member outreach are part of your job. You notice when engagement drops and you do something about it before a cancellation request comes in.
- Own Your Pipeline. You track your leads, your follow ups, and your conversions with discipline. Your pipeline is organized, current, and honest.
Benefits
- performance bonus tied to membership results
- complimentary Altea membership and a Plus One
- group benefits
- an extensive vacation package plus paid Flex days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
