Membership Billing Coordinator

TB ISLE RESORT LP•Aventura, FL

1d•Onsite

About The Position

The Membership Billing Coordinator is responsible for the daily administration of member billing, payment processing, account reconciliation, collections follow-up, and member account support functions. This position serves as a liaison between Finance and Club Members, ensuring all account activity is handled accurately, discreetly, and with exceptional care. The ideal candidate is organized, detail-oriented, proactive, and capable of balancing hospitality with strong financial accountability.

Requirements

Minimum of 2 years of accounting, membership billing, accounts receivable, or hospitality finance experience preferred
Strong customer service and interpersonal communication skills
Proficiency in Microsoft Office, particularly Excel
Strong attention to detail and organizational skills
Ability to prioritize tasks and work independently in a fast-paced luxury environment
Professional written and verbal communication skills
High level of integrity and discretion when handling confidential financial information
Ability to communicate in the English language.
Strong problem-solving and analytical abilities.
Ability to create and maintain spreadsheets as well as analyze and summarize financial data using appropriate financial software.
Ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).

Nice To Haves

Previous private club, golf club, country club, resort, or luxury hospitality experience strongly preferred
Experience with accounting systems, club management systems, or property management systems preferred
A second language is a plus.
Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.

Responsibilities

Prepare and process monthly member billing statements and invoices accurately and timely
Post daily payments including credit cards, ACH, wire transfers, checks, and house account activity
Maintain accurate member account records within the Club accounting and membership systems
Reconcile member accounts and investigate discrepancies promptly
Monitor aging reports and professionally follow up on outstanding balances
Assist with payment arrangements and recurring billing setups when applicable
Respond to member inquiries regarding invoices, payments, account balances, and billing activity with professionalism and urgency
Handle sensitive financial conversations with discretion and hospitality
Support dispute resolution and credit card chargeback research
Collaborate with Club leadership and operational departments to resolve member account concerns efficiently
Assist with month-end close responsibilities related to membership accounting
Support credit meetings and aging review preparation
Maintain organized financial records and supporting documentation
Assist with special projects, reporting, audits, and process improvement initiatives as assigned by Finance Leadership
Ensure compliance with internal controls, accounting procedures, and company policies