Membership Billing Coordinator

AccorHotel•San Diego, CA

2d•Onsite

About The Position

The Membership Billing Coordinator is responsible for membership billing, payment processing, account reconciliation, collections, and resolving member billing inquiries. This position works closely with the Membership Department and Finance team to ensure accurate and timely billing and account maintenance.

Requirements

Background in accounting and proficient knowledge of computer programs.
Must be customer service oriented and be able to communicate with customers on a professional level.
Proficient in accounting programs and Microsoft Office (excel, word, etc
Prior accounting experience is required
Ability to communicate both verbally and written in English.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from managers, clients, customers, and vendors.
Ability to communicate to customers in a professional, business-like manner.
At least 2 years’ experience in Membership Billing/Accounting preferred

Nice To Haves

Customer Service experience is preferred

Responsibilities

Communicate with members, guests and clients regarding collection issues, contribute to monthly Credit Meeting preparation
Respond to member inquiries related to statements, account balances, and billing matters, including meeting with members in person as needed to address and resolve billing concerns
Partner closely with the Membership Department on new member billing setup, account maintenance, and the timely resolution of billing issues and discrepancies
Process payments including credit cards, wires or any other type of payment
Monitor membership aging and follow up with members regarding past due balances
Research and follow up on members/guests disputes and credit card chargebacks
Reconcile membership accounts and resolve any discrepancies
Set up payment plans and recurring billing when applicable.
Update ACCOR loyalty points for members
Assist with various special projects as assigned by the Credit Manager/Assistant Director of Finance/ Director of Finance.