Membership Coordinator
Dorchester Seniors, Inc.•Summerville, SC
•$17 - $18•Onsite
About The Position
The Membership Coordinator is a full-time, on-site role that serves as the hub of center operations — managing membership processes, providing front desk coverage, supporting member wellness triage, coordinating volunteer check-in, and providing administrative support to program staff. This role ensures that members experience a welcoming, professional, and well-organized environment, and that early warning signs of members' needs are identified and escalated promptly.
Requirements
- Ability to relate to and work with the general public
- Ability to maintain composure in stressful situations
- Professional telephone communication skills
- Tactful and courteous behavior with clients and visitors
- Basic knowledge of Microsoft and Google applications
- Ability to read and write professionally in English
- Valid state driver's license with no more than six points in violations
Responsibilities
- Greet and assist all visitors and members upon entry
- Respond to inquiries, concerns, or direct members and visitors to appropriate staff
- Provide information on DSI services, activities, and membership
- Operate a multi-line phone system, answer and direct calls professionally
- Process membership applications, renewals, and related documentation
- Prepare and distribute new member packets
- Maintain accurate membership records in the database
- Issue and manage membership key cards
- Track participation and registration for classes and activities
- Observe and note members who appear distressed, confused, unusually quiet, or physically unwell — flag to the Prevention Manager by end of day
- Track attendance patterns and contact members who have missed three or more consecutive days without a known reason. Inform the Prevention Manager
- Maintain a simple daily log of referral observations and communications made to prevention Manager
- Serve as the first point of contact for volunteers arriving at the center — greet, sign in, and direct to their assignment
- Distribute first-day orientation packets to new volunteers and ensure they are directed to the appropriate staff member
- Report volunteer no-shows or early departures to the Marketing Manager same day
- Maintain the volunteer sign-in binder and submit weekly hour logs to the Marketing Manager
- Assist the Prevention Manager with copy requests, printing, and file preparation as directed
- Support scheduling coordination for the Prevention Manager — preparing materials, confirming appointments, and sending reminders
- Assist with preparation of activity flyers, class rosters, and member communications as directed
- Complete any clerical or administrative tasks assigned by the Prevention Manager that do not require specialized program expertise
- Process front desk financial transactions and route documentation to the finance department
- Assist with other duties as assigned
- Respond appropriately to emergencies
- Run errands and assist with various clerical tasks
- Attend staff meetings, trainings, and in-services as scheduled
- Adhere to all DSI policies, procedures, and safety protocols
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
