Membership Coordinator

Flying Horse Resort & Club•Colorado Springs, CO

8d•$20 - $22•Onsite

About The Position

Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world-class hospitality. Our resort offers an exceptional experience with top-notch amenities including two championship golf courses, luxury hotel, state-of-the-art fitness club, rejuvenating spa, fine dining options, and more. Our Flying Horse team is composed of dedicated professionals who strive to deliver unparalleled service to our guests. We value diverse skill sets and experiences, as they contribute to our dynamic and vibrant work environment. We're continually seeking to expand our team with individuals who have a passion for hospitality and a commitment to creating memorable experiences for our guests. Join us at Flying Horse Resort and Club, your success starts now.

Requirements

An Associate’s Degree or comparable experience
Ability to use Microsoft Office Suite, as well as the ability to learn new programs
Must have strong communication and interpersonal skills
Must be detail oriented, accurate and possess good organizational abilities and be capable of handling multiple tasks simultaneously
Ability to work evenings, holidays and weekends on an as needed basis
Exceptional customer service skills
Strong oral and written communication skills
Demonstrate a proficiency in dealing with members and fellow employees under circumstances requiring tact and diplomacy
Ability to work effectively under time deadlines

Nice To Haves

Graphic design experience or training is preferred but not required

Responsibilities

Supports the essential functions of the Membership Department by promoting a strong, consistent, and successful brand presence.
Conduct tours of The Club for prospective Members
The ability to quote Membership pricing and initiation fees
Input member information into Jonas and prospective member information into HubSpot
Create and maintain membership files: confirming all documents are complete/signed, files are submitted to accounting, acceptance letters are signed by the General Manager and copies are mailed to the Member
Prepares monthly list of new, and resigned, members and distributes to all department heads
Attend member functions
Create and edit newsletters, weekly Monday emails, manage website and mobile app content, and work with department heads to highlight departmental operations online
Prepare prospective member packages for club tours
Monitor inventory for membership plan documents and other office materials, notifying Membership Director when additional supplies are needed
Assist with membership and marketing projects
Maintain a firm understanding of all departments and the services they offer
Understand all Club policies and procedures
Maintain a working knowledge of safety and security procedures
Other duties as assigned by the Membership Director