Membership Billing Coordinator

AccorHotel•San Diego, CA

3d•Onsite

About The Position

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Membership Billing Coordinator. The Membership Billing Coordinator is responsible for membership billing, payment processing, account reconciliation, collections, and resolving member billing inquiries. This position works closely with the Membership Department and Finance team to ensure accurate and timely billing and account maintenance.

Requirements

Background in accounting and proficient knowledge of computer programs.
Must be customer service oriented and be able to communicate with customers on a professional level.
Proficient in accounting programs and Microsoft Office (excel, word, etc)
Prior accounting experience is required
Ability to communicate both verbally and written in English.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from managers, clients, customers, and vendors.
Ability to communicate to customers in a professional, business-like manner.
Applicants must be legally eligible to work the United States.

Nice To Haves

Customer Service experience is preferred
At least 2 years’ experience in Membership Billing/Accounting preferred
Foster an inclusive environment where every individual feels valued and respected

Responsibilities

Communicate with members, guests and clients regarding collection issues, contribute to monthly Credit Meeting preparation
Respond to member inquiries related to statements, account balances, and billing matters, including meeting with members in person as needed to address and resolve billing concerns
Partner closely with the Membership Department on new member billing setup, account maintenance, and the timely resolution of billing issues and discrepancies
Process payments including credit cards, wires or any other type of payment
Monitor membership aging and follow up with members regarding past due balances
Research and follow up on members/guests disputes and credit card chargebacks
Reconcile membership accounts and resolve any discrepancies
Set up payment plans and recurring billing when applicable.
Update ACCOR loyalty points for members
Assist with various special projects as assigned by the Credit Manager/Assistant Director of Finance/ Director of Finance.

Benefits

Complimentary upgrades
Extended stays
Discounted stays across Fairmont & Raffles properties
Special dining and wellness discounts
Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
Complimentary on-site parking
Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
Training & Development: Learning programs through our Academies designed to sharpen your skills
Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
Recognition & Rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.
Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
Eligible single Full-Time employees can enroll in a $0 premium health plan
Life and disability insurance
Paid Holidays
Vacation and sick leave
401(k) retirement plan with matching program
Employee Assistance Program (EAP)