Membership Associate, Leadership Development

The Health Management Academy•Arlington, VA

About The Position

The Membership Associate on The Health Management Academy’s Leadership Development team supports the LD Sales Team in recruiting health system members into leadership development programs. Reporting to the Managing Director, Leadership Development, the Associate coordinates outreach and scheduling, tracks outcomes and metrics, updates organization-specific reporting, and assists with day-to-day LD sales operations. The position offers the opportunity to develop skills in sales operations, account management, and stakeholder engagement within a mission-driven organization.

Requirements

Bachelor’s degree from an accredited college or university.
0–2 years of experience in a customer-facing, recruiting, or sales-related role.
Proficiency in Microsoft Outlook, Excel, and PowerPoint.
Interest in the healthcare industry.
Ability to travel as needed.
Strong written and verbal communication skills.
Detail-oriented and comfortable working with data, lists, and tracking tools.
Collaborative and team-oriented, with the ability to work cross-functionally.
Highly organized and effective at managing multiple priorities and deadlines.
Adaptable and comfortable working in a fast-paced environment.
Proactive problem-solver who anticipates the needs of the team.
Professional and poised when engaging senior health system executives.

Responsibilities

Partner with the LD Sales Team on day-to-day program recruitment operations, including scheduling meetings, collecting data, and preparing materials for member calls.
Coordinate outreach for assigned accounts by drafting communications, managing outreach cascades, and following up with health system contacts.
Schedule, confirm, and reschedule calls with member organizations, coordinating across executives, executive assistants, nominators, and nominees.
Prepare the LD Sales Team for calls with account history, briefing materials, and open items, and help prepare follow-up items.
Track accounts through the pipeline, ensuring every active account has a clear next step and owner.
Track nominations and applications from submission through enrollment, maintaining accurate status for each account.
Monitor and report key recruitment metrics, including revenue to goal, progress to date, and pipeline projections, in partnership with the Managing Director and LD Sales Team.
Share select operational tasks with the MDR, such as verifying contact information and maintaining accurate recruitment lists, with ownership agreed by the team.
Create, maintain, and update Salesforce records to ensure data accuracy and support operational planning.
Serve as a liaison between member organizations and internal THMA teams to ensure timely updates and cross-functional coordination.
Refresh member-facing recruitment materials to keep them accurate and aligned with program priorities.
Perform other duties as assigned.