Membership and Outreach Coordinator

Children's Healing Center•Grand Rapids, MI

2d•Hybrid

About The Position

Children’s Healing Centers (CHC) are the nation’s first recreational centers for kids with weak immune systems. With sites in Grand Rapids and Ypsilanti Township, Michigan, we provide social and emotional healing in a germ-free environment. The Centers are safe havens for kids ages 0 to 26, and their families, to step away from the stress of a complex medical diagnosis to just have fun! We break down the barriers of isolation and make play possible.

Requirements

Excellent written and verbal communication skills with the ability to connect authentically with diverse audiences
Experience engaging children, adolescents and families
Comfortable networking and representing the organization at community events, presentations, and outreach opportunities with professionalism and confidence
Self-motivated with strong initiative, capable of managing multiple priorities and driving ideas and opportunities to grow member engagement and community partnerships
Ability to remain calm and effectively manage Center operations during emergency situations
Proficiency with Microsoft office 365 and related software (e.g., CRM, Word, Excel, SharePoint, and Constant Contact)
Willingness to work a nontraditional schedule, including at least one evening shift per week and two weekends per month (one weekend in the summer)
Ability to meet the physical requirements of the position, including stooping, kneeling, working at children’s levels, moving throughout the Center, and lifting up to 45 pounds
Reliable transportation for community outreach activities and local travel

Nice To Haves

Bachelor’s degree in related field
Fluency in both English and Spanish (written and verbal)
Experience in community outreach, partnership development, member engagement, volunteer coordination, or nonprofit programming
Demonstrated ability to build and maintain relationships with families, healthcare providers, affinity groups, community organizations, and business partners

Responsibilities

Grow prospect and current members
Develop and execute initiatives to recruit and retain families alongside Membership Manager
Responsible to achieve member visit and usage targets
Call and email prospects and members to invite to programs
Assist in creating member communication materials (monthly newsletters)
Track effectiveness in member database
Plan and execute developmentally appropriate programs for kids and parents
Adjust programs according to size and age of participants
Lead volunteers to execute programs
Seek out businesses, groups, and community organizations for referrals and program partnerships
Attend community events and host tables to share about the Center
Other duties as needed to operate a Center
Sharing about the Center with family, friends and community organizations
Covering other staff roles when team members are out as needed