Membership and Fitness Liaison (84564)

Asphalt Green•New York, NY

3d•Onsite

About The Position

Asphalt Green is seeking experienced Front Desk staff to manage their Fitness Center at the Upper East Side location. This is a part-time position covering shifts at a 16,000sf, two-floor fitness facility. The role involves administrative tasks, member interaction, and supporting the Membership and Fitness Departments within a larger non-profit organization that offers various sports programs for adults and children.

Requirements

Strong communications skills - verbal and written.
Ability to handle questions, concerns and challenges with tact, firmness, and a sense of humor.
Demonstrated ability to multi-task.
Front desk/reception work history at a health club, spa, or hotel.

Nice To Haves

Knowledge of Mindbody and/or Salesforce is a plus.

Responsibilities

Monitor and/or respond to Fitness Department emails and Teams chats escalating, as necessary.
Monitor voicemails for both Fitness and Membership, particularly when Membership Consultants are not in the office.
Use Mindbody software to add and/or check in guests, respond to questions, etc.
Use Salesforce to respond to questions on memberships, upgrades, cancellations, billing, credit cards, etc.
Sell or renew memberships.
Provide statements of account when requested.
Learn both Membership and Fitness policies to accurately respond to all questions and concerns.
Alert appropriate parties (department management or Housekeeping) on facility related matters e.g. towel inventory and presentation, condition of mats and blankets, availability of wipes, etc.
Stay current on all marketing initiatives and sales promotions.
Schedule teen evaluations upon request.