Assistant Tourism and Membership Intern

Royal Ontario Museum • Toronto, ON

4d • CA$18 - CA$18 • Onsite

About The Position

The Royal Ontario Museum (ROM) is seeking an Assistant Tourism & Membership Intern for Summer 2026. This full-time, grant-funded contract position, supported through the Canada Summer Jobs (CSJ) Program, offers hands-on experience in tourism outreach, membership engagement, visitor services, and event coordination. The intern will support initiatives to strengthen visitor engagement, promote ROM's programs, and assist with membership-related activities and community outreach. This role is ideal for students or emerging professionals interested in tourism, arts and culture, membership services, communications, marketing, events, or visitor engagement. The intern will work closely with the Tourism & Membership team to contribute to public-facing initiatives that support audience growth and memorable museum experiences.

Requirements

• Currently enrolled in or recently completed post-secondary studies in Tourism, Marketing, Communications, Arts Administration, Hospitality, Business, Public Relations, or a related field.
• Strong communication and interpersonal skills with enthusiasm for public engagement and visitor experience.
• Strong organizational skills and attention to detail.
• Comfortable working in a fast-paced, collaborative environment.
• Interest in tourism, arts and culture, museums, membership engagement, events, or visitor services.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to work independently while contributing positively within a team environment.
• Friendly, professional, and adaptable with strong problem-solving skills.

Nice To Haves

• Previous customer service, retail, hospitality, events, volunteer, or administrative experience is considered an asset.

Responsibilities

• Support tourism outreach initiatives, including researching audiences, organizing promotional materials, and assisting with visitor engagement activities.
• Assist with festivals, community events, outreach activations, and public-facing promotional initiatives.
• Respond to general customer service and membership inquiries via email, phone, or in-person interactions.
• Support membership renewal campaigns, membership communications, and audience engagement initiatives.
• Assist with the coordination and execution of membership events and visitor engagement activities.
• Help prepare marketing and communication materials, including email drafts, promotional content, and organizational resources.
• Support administrative and organizational tasks, including maintaining records, organizing materials, and updating spreadsheets or tracking documents.
• Collaborate with Tourism & Membership team members to support visitor engagement and audience development initiatives.

Benefits

• Grant-funded contract position
• Hands-on experience in tourism outreach, membership engagement, visitor services, and event coordination
• Opportunity to work within a leading cultural institution
• Support for audience growth, visitor engagement, and memorable museum experiences

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree