Member Value Personal Banker - Glen Cove

FourLeaf Career•Glen Cove, NY

About The Position

The Member Value Personal Banker contributes to branch success by proactively deepening and growing member relationships. The role prioritizes members’ best interests and recommends FourLeaf products and services that provide value. It is a revenue-producing position with variable pay tied to goal attainment and is important to growing deposits and loans in the branch’s market. The banker is accountable for performance goals, makes appropriate product and service recommendations, and processes financial transactions accurately and efficiently. Monday-to-Saturday availability is required. The position combines sales, banking operations, member service, compliance, and support of branch and organizational strategy. It includes proactive outreach and consultative needs discovery, account servicing and loan processing, financial transactions, member education, risk identification, and participation in branch controls and procedures.

Requirements

High school diploma or GED.
At least 2 years of demonstrated sales and service success.
New York State Notary Public License.
NMLS License.
Proficiency with PCs, Windows, and the internet.
Proven ability to meet sales goals.
Strong attention to detail and organizational skills.
Superior member service skills.
Excellent communication and time-management skills.
Availability Monday through Saturday.

Responsibilities

Proactively contact members and prospects using consultative needs discovery to meet sales goals and promote products and services that benefit members.
Meet deposit unit and dollar sales goals and perform activities that grow membership, deposits, and loan balances.
Partner with FourLeaf Financial Group Advisors to arrange investment-needs appointments and work with Business Banking to develop new and expanded business relationships.
Identify opportunities for auto, home equity, business, and residential loans, and cross-sell appropriate products and services.
Meet monthly, quarterly, and annual sales goals.
Process transactions and open and maintain consumer, business, and fiduciary accounts in accordance with established policies and procedures.
Assess members’ lending needs and recommend appropriate products; submit applications and complete disbursements, maintenance, and closings for loan products, including home equity products.
Perform financial and teller transactions, including Speed Deposit and Night Drop transactions when applicable.
Make decisions consistent with policies, procedures, and regulatory requirements, including check-hold determinations under funds-availability policy; identify risk indicators and escalate concerns when needed.
Build trusted member relationships through consultative service, make sound recommendations, and refer members to business partners as appropriate.
Provide timely, accurate, professional service; identify member needs, research account and loan data, and resolve issues.
Communicate information about promotions and services, and educate and assist members with technology and self-service options.
Support lobby management by welcoming members and checking in members waiting for platform services.
Participate in branch opening and closing procedures, daily reports, audit tasks, and dual-control activities.
Maintain controls, reconciliations, and reports, including currency verification, balancing cash boxes and cash recyclers, and handling daily reports, CTRs, and SARs.
Stay current on and comply with policies, procedures, banking regulations, Bank Secrecy Act, Anti-Money Laundering, and Office of Foreign Assets Control requirements.
Identify emerging risks and fraud trends to reduce exposure for members and FourLeaf.
Contribute to individual, branch, regional, Retail Banking, and organizational goals by meeting or exceeding assigned metrics and continually improving sales conversations to grow member relationships, deposits, and loans.