Member Support Services Manager RN

Trinity Health • Fresno, CA

3d • $101,004 - $151,528

About The Position

This role is responsible for achieving ministry initiatives associated with Clinical Informatics as they relate to patient, colleague, and physician experiences. It focuses on physician satisfaction with ease of use of the Electronic Health Record, My Chart bedside activation, and Nurse Time in Chart. The role serves as the local data and improvement expert and assists in establishing and executing goals, objectives, tactics, and outcome measures.

The position is accountable for creating a culture of exceptional patient, colleague, and physician experiences through meaningful education, strategic planning, implementation of patient- and colleague-centered programs, and leadership engagement. Success is measured by achievement of ministry Net Promoter Score, HCAHPS scores, Physician Satisfaction Scores, My Chart Bedside Activation scores, and Colleague Engagement Scores.

Requirements

• Bachelor's degree in a related field.
• Three years of experience in an acute care health setting.
• Active Registered Nurse (RN) licensure.
• Results-oriented focus on continuous improvement of member experience scores.
• Excellent written and verbal communication skills, including the ability to give concise, audience-appropriate, engaging presentations.
• Proficiency in Word, PowerPoint, and Excel.
• Ability to role model all aspects of the Trinity Health Culture Framework.
• Working knowledge of survey collection, data analytics, and descriptive statistics.
• At least two years of experience using an Electronic Health Record.
• Ability to present data, initiatives, action plans, and strategy compellingly.

Nice To Haves

• Master’s degree.
• Experience with EPIC.

Responsibilities

• Achieve ministry Clinical Informatics initiatives related to patient, colleague, and physician experiences.
• Serve as the local data and improvement expert.
• Assist in establishing and executing goals, objectives, tactics, and outcome measures.
• Support physician satisfaction with ease of Electronic Health Record utilization, My Chart bedside activation, and Nurse Time in Chart.
• Create a culture of exceptional patient, colleague, and physician experiences through education, strategic planning, patient- and colleague-centered programs, and leadership engagement.
• Contribute to achievement of ministry Net Promoter Score, HCAHPS scores, Physician Satisfaction Scores, My Chart Bedside Activation scores, and Colleague Engagement Scores.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager