Member Support Services Manager RN

Trinity Health • Fresno, CA

2d

About The Position

This role is responsible for achieving ministry initiatives associated with Clinical Informatics as they relate to patient, colleague, and physician experiences. Areas of focus include physician satisfaction with ease of utilization of the Electronic Health Record, My Chart bedside activation, and nurse time in chart. The position serves as a local data and improvement expert, assisting in establishing and executing goals, objectives, tactics, and outcome measures.

The position is accountable for creating a culture of exceptional patient, colleague, and physician experiences through meaningful education, strategic planning, implementation of patient- and colleague-centered programs, and leadership engagement. Measures of success include ministry Net Promoter Score, HCAHPS scores, Physician Satisfaction Scores, My Chart Bedside Activation scores, and Colleague Engagement Scores.

Requirements

• Bachelor's degree in a related field.
• Three years of experience in an acute care health setting.
• Active Registered Nurse (RN) licensure.
• Results-oriented focus on continuous improvement of member experience scores.
• Excellent written and verbal communication skills, including the ability to give concise, audience-appropriate, and engaging presentations.
• Proficiency in Word, PowerPoint, and Excel.
• Ability to role model all aspects of the Trinity Health Culture Framework.
• Working knowledge of survey collection, data analytics, and descriptive statistics.
• At least two years of experience utilizing an Electronic Health Record.
• Ability to present data, initiatives, action plans, and strategy in a compelling manner.

Nice To Haves

• Master’s degree.
• Experience with EPIC.

Responsibilities

• Achieve ministry Clinical Informatics initiatives related to patient, colleague, and physician experiences.
• Support physician satisfaction with ease of use of the Electronic Health Record, My Chart bedside activation, and nurse time in chart.
• Serve as the local data and improvement expert.
• Assist in establishing and executing goals, objectives, tactics, and outcome measures.
• Create a culture of exceptional patient, colleague, and physician experiences through education, strategic planning, patient- and colleague-centered programs, and leadership engagement.
• Support improvement measured by ministry Net Promoter Score, HCAHPS scores, Physician Satisfaction Scores, My Chart Bedside Activation scores, and Colleague Engagement Scores.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager