Member Solutions Specialist
About The Position
Reporting to the Member Solutions Manager, the Member Solutions Specialist helps members work through financial challenges with clarity, respect, and practical solutions. The role manages delinquent accounts, develops payment arrangements, and guides members through available options while helping protect the Credit Union's loan portfolio. The position is non-exempt, scheduled for 40 hours per week, and may require overtime based on business needs and company policy. The schedule is Monday through Friday, 8 AM–5 PM, with rotating Saturdays from 8:30 AM–12:30 PM. The pay range is $24.03–$27.76 per hour. The position remains open until filled.
Requirements
- High school diploma or equivalent.
- Strong communication skills and tact in sensitive financial conversations.
- Good judgment, attention to detail, and ability to maintain confidentiality.
Nice To Haves
- 1–3 years of collections, financial services, or related experience.
- Knowledge of collection practices, regulations, and skip tracing.
Responsibilities
- Work directly with members by phone, email, and in person to understand financial challenges, establish payment arrangements, explore available solutions, and take appropriate steps to resolve delinquent accounts.
- Manage delinquent accounts through ongoing follow-up, account research, skip tracing, payment processing, and recommending further action when necessary.
- Maintain accurate account records and complete required notices and documentation.
- Respond to member inquiries.
- Ensure collection activities follow applicable requirements and Credit Union procedures.
Benefits
- Medical insurance, including a $0 cost plan option.
- HRA and HSA options.
- Two dental plans, including orthodontic coverage.
- Vision insurance.
- Flexible Spending Accounts.
- Employee Assistance and Wellness Programs.
- 401(k) with early enrollment eligibility and generous employer match.
- Quarterly profit-sharing program for eligible employees.
- Service awards.
- Bonus opportunities for eligible employees.
- Employee loan rate benefit program for eligible employees.
- Employer-paid life, AD&D, short-term disability, and long-term disability insurance.
- Supplemental insurance through Unum.
- Early access to earned wages.
- 11 paid holidays.
- Vacation and sick pay.
- Vacation Cash Out Program for eligible employees.
- Bereavement and jury duty leave.
- Paid Volunteer Time Off.
- No nights and limited weekend hours.
- Ample free parking.
- Educational and certification assistance.
- LifeMart discounts on travel, hotels, childcare, groceries, and more.
- Career Pathways and professional development resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
