Member Solutions Officer

Credit Union of Georgia • Jasper, GA

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About The Position

The Member Solutions Officer provides high-quality support and service to members and demonstrates expert knowledge of consumer loan products. Serving as a liaison between Credit Union of Georgia and its members, the officer helps identify loan solutions that meet the needs of both the member and the institution. The position also supports branch operations, maintains compliance with applicable policies and regulations, and builds member relationships through product education and cross-selling.

Requirements

• At least 1 year of experience in member solutions, financial services, or customer service.
• At least 1 year of experience in bank or credit union lending.
• High school diploma or GED.
• Employees must complete annual training modules, including cybersecurity, Bank Secrecy Act, and other compliance and regulatory requirements.

Nice To Haves

• 5 or more years of professional work experience.
• College degree.

Responsibilities

• Deliver exceptional member service while upholding Credit Union of Georgia brand standards and the journEASE experience: Engage, Ask, Solve, and Excite.
• Assist members with account inquiries, requests, and complaints, including opening new accounts and providing accurate information about credit union products and services.
• Process loan applications and supporting documentation, including credit reports, income verifications, and title/lien searches, accurately and efficiently.
• Review member credit reports to identify additional lending opportunities and proactively offer appropriate loan products.
• Meet or exceed individual and branch loan production goals and cross-sell ancillary products such as GAP, Warranty, and Credit Shield insurance.
• Support branch operations, including opening and closing procedures, and handle complex issues or exceptions when branch management is absent.
• Maintain current knowledge of credit union policies, procedures, and service standards, and ensure compliance with regulations including the Bank Secrecy Act, Patriot Act, and OFAC.
• Build strong member relationships by cross-selling and explaining the benefits of credit union products and services.
• Complete required compliance, security, and professional development training within designated timeframes.
• Complete annual training modules, including cybersecurity, Bank Secrecy Act, and other compliance and regulatory requirements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED