Member Solutions Specialist

Credit Union of Denver • Lakewood, CO

20h

About The Position

The Member Solutions Specialist helps Credit Union of Denver members navigate financial challenges with clarity, respect, and practical solutions while helping protect the Credit Union’s loan portfolio. Reporting to the Member Solutions Manager, this position manages delinquent accounts, develops payment arrangements, guides members through available options, and takes appropriate steps to resolve delinquency. The role involves member contact by phone, email, and in person, along with account follow-up, research, skip tracing, payment processing, documentation, and compliance with applicable requirements and Credit Union procedures.

This is a non-exempt position scheduled for 40 hours per week. The schedule is Monday through Friday, 8:00 AM–5:00 PM, with rotating Saturdays from 8:30 AM–12:30 PM. Overtime may be required based on business needs and company policy. The stated pay range is $24.03–$27.76 per hour. The position will remain open until filled.

Requirements

• High school diploma or equivalent.
• Strong communication skills and tact when navigating sensitive financial conversations.
• Good judgment and attention to detail.
• Ability to maintain confidentiality.

Nice To Haves

• 1–3 years of collections, financial services, or related experience preferred.
• Knowledge of collection practices, regulations, and skip tracing preferred.

Responsibilities

• Work directly with members by phone, email, and in person to understand financial challenges, establish payment arrangements, explore available solutions, and resolve delinquent accounts.
• Manage delinquent accounts through ongoing follow-up, account research, skip tracing, and payment processing.
• Recommend further action when necessary.
• Maintain accurate account records and complete required notices and documentation.
• Respond to member inquiries.
• Ensure collection activities follow applicable requirements and Credit Union procedures.

Benefits

• Medical insurance, including a $0 cost plan option
• HRA and HSA options
• Two dental plans, including orthodontic coverage
• Vision insurance
• Flexible Spending Accounts
• Employee Assistance and Wellness Programs
• 401(k) with early enrollment eligibility and employer match
• Quarterly profit-sharing program for eligible employees
• Service awards
• Bonus opportunities for eligible employees
• Employee loan rate benefit program for eligible employees
• Employer-paid life, AD&D, short- and long-term disability insurance
• Supplemental insurance through Unum
• Early access to earned wages
• 11 paid holidays
• Vacation and sick pay
• Vacation cash-out program for eligible employees
• Bereavement and jury duty leave
• Paid volunteer time off
• Free parking
• Educational and certification assistance
• LifeMart discounts on travel, hotels, childcare, groceries, and more
• Professional development resources and Career Pathways programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED