Member Solutions Specialist

TRUE Community Credit Union • Jackson, MI

7d • $22 - $26 • Hybrid

About The Position

As a Member Solutions Specialist, you'll be a trusted partner for members during challenging times. You'll help them navigate financial difficulties with empathy and integrity, offering solutions that protect their future while supporting our mission and values. Every interaction is an opportunity to share a smile, build trust, and make a difference. At TRUE Community Credit Union, we put people first-our members, our team, and our community. We're looking for a relationship-driven professional who thrives on helping businesses succeed. If you are passionate about delivering exceptional service and building strong partnerships, this role is for you.

Requirements

• High School diploma or GED.
• 1–2 years of related experience in collections, member service, or a related field.
• Clear, professional communication-written and verbal.
• Skilled at analyzing situations and developing practical solutions for members.
• Ability to create repayment plans and negotiate terms with empathy and professionalism.
• Passion for building relationships and delivering member-focused solutions.
• Ability to interpret regulations and simplify technical information.
• Accurate record-keeping and compliance with regulatory requirements.

Responsibilities

• Welcoming members with warmth and a service-first mindset.
• Listening actively to understand members' needs and provide tailored solutions.
• Assisting members with delinquent accounts by creating repayment plans and offering guidance.
• Maintaining accurate records and ensuring compliance with regulations.
• Collaborating with internal teams to resolve member concerns.
• When necessary, managing repossession or foreclosure processes with professionalism and care.
• Upholding our values in every interaction because people always come first.

Benefits

• Benchmark-setting medical benefits; dental and vision benefits
• 401k AND employer-funded defined contribution pension plan
• Generous time off, paid holidays, and paid time for your birthday, inclusion time to celebrate cultural and religious holidays that matter most to you, and volunteer time to stay rooted in the work outside of work that refills your well
• TRUE Cares Paid Family Leave which provides qualifying employees with up to 200 hours of paid time for birth, bonding, adoption, foster care placement, and end-of-life care for qualifying family members
• Annual bonus reward program
• Company-paid short-term disability, long-term disability, and employee life insurance
• Tuition reimbursement
• Gym membership reimbursement
• Ongoing professional development investments

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED