Member Solutions Representative

Christian Financial Credit Union•Sterling Heights, MI

1d•Hybrid

About The Position

Are you looking for a dynamic role in the financial industry where you can connect with members and make a positive impact on their financial journey? As a Full Time Member Service Representative at Christian Financial Credit Union in Sterling Heights, you'll have the opportunity to provide top-notch service to our members, helping them achieve their financial goals. This exciting position allows you to develop your customer service skills and knowledge of financial products, all while working in a collaborative and supportive hybrid environment. Join our team of humble, smart, and abundant thinkers who value high performance.

Requirements

Strong communication and interpersonal skills.
Ability to provide attentive and effective service to virtual branch members.
Proficiency in utilizing call center software and tools is beneficial.
Prior experience in a similar setting is considered a plus.
Background in a financial institution will also be advantageous.
Familiarity with financial products and transactions is beneficial.
Ability to multi-task.
Attention to detail.
Customer-centric approach.
Passion for helping others.
Desire to continually learn and grow.

Nice To Haves

Proficiency in utilizing call center software and tools.
Prior experience in a similar setting.
Background in a financial institution.
Familiarity with financial products and transactions.

Responsibilities

Provide attentive and personalized service to virtual branch members.
Address members' financial needs with care and expertise.
Process transactions.
Answer inquiries.
Promote the range of Credit Union products and services.
Proactively educate members on how offerings can enhance their financial well-being.
Foster positive and lasting relationships.
Contribute to a culture of humility, intelligence, and abundant thinking.
Create impactful connections and drive financial success for members.