Member Services Specialist

Active Generations•Sioux Falls, SD

2d•Hybrid

About The Position

For more than 50 years, Active Generations has been a trusted leader in supporting adults through wellness programs, essential services, and meaningful community connections. With a growing team across multiple locations, we continue to evolve and expand our impact while staying grounded in our mission. Our work centers on creating environments where people can thrive—physically, socially, and emotionally. Through wellness and nutrition programs, caregiving services, and opportunities for connection, our team works together to promote active lifestyles and overall well-being. We’re guided by teamwork, compassion, and adaptability, and we’re looking for individuals who want their work to have genuine purpose and lasting impact. SUMMARY: The Member Services Specialist serves as the first point of contact for Active Generations, delivering exceptional customer service to members, guests, and staff. This role is responsible for managing incoming communications, maintaining membership records, and assisting with the day-to-day operations of the office.

Requirements

High School Diploma or GED is required
Demonstrated knowledge of office management systems and proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
Strong organizational and time management skills with the ability to effectively prioritize responsibilities, manage high call volumes, and maintain efficiency in a fast-paced environment.
Skilled in written and verbal communication with the ability to actively listen, problem-solve, and interact professionally with a wide range of individuals.
Ability to work collaboratively within a team environment while maintaining adaptability and composure in challenging situations.
Strong attention to detail and commitment to providing professional, solution-oriented service.
Knowledge of and ability to support and represent the mission, values, and culture of Active Generations in daily interactions and responsibilities.

Nice To Haves

1 or more years of experience as a receptionist or office manager strongly preferred.

Responsibilities

Serve as the primary contact for all incoming phone calls, emails, and in-person inquiries.
Provide accurate and knowledgeable information about Active Generations’ programs, services, and events.
Greet members and visitors warmly and assist with their needs.
Conduct facility tours to prospective members to promote membership growth.
Process payments via cash, check, or credit card using the organization's payment software.
Perform clerical tasks, including filing, writing correspondence, and maintaining records.
Update and maintain the membership database with accuracy and efficiency.
Maintain updated internal directories, including staff contacts, phone lists, and emergency closure lists.
Assist with processing daily deposits as needed.
Develop and implement processes and procedures to improve office and membership service efficiency.
Manage Pickleball Court Reservations using applicable software.
Perform light cleaning tasks around the employee work area (e.g., dusting and cleaning desk areas).
Provide support to office personnel with various projects as assigned.