Member Services Specialist - Full-Time

Black Desert Resort•Ivins, UT

5d•$22 - $24•Onsite

About The Position

The Member Services Specialist is responsible for creating a welcoming and personalized experience for members by coordinating services, facilitating communication, and supporting club events and amenities with exceptional attention to detail. The Member Services Specialist is responsible for welcoming guests to the Club Lounge, facilitating member requests and coordinating administrative needs. This is a guest-facing role which requires a warm and engaging demeanor, willingness to go above and beyond and provide luxury service to discerning resort & reserve club members. The role involves balancing administrative responsibilities, coordinating member reservations and engaging with all resort departments to ensure a world-class member experience.

Requirements

Minimum of 2 years of experience in luxury hospitality, concierge services, or high-end customer service.
Ability to maintain confidentiality of sensitive personal information
Excellent communication and interpersonal skills, with a polished and professional demeanor.
Exceptional organizational abilities and attention to detail to track multiple requests and preferences efficiently.
Ability to work evenings, weekends, and holidays.

Nice To Haves

Knowledge of reservation systems, database management, client relationship management software is preferred.

Responsibilities

Serve as the primary liaison for Black Desert Club members for all inquiries, service requests, and concierge needs.
Coordinate and manage reservations for Resort Club members and Reserve Club members, including accommodations, dining, spa, activities, and golf.
Greet members and guests by name upon arrival and create a welcoming environment in the Member Lounge and shared spaces.
Maintain and update the member database while ensuring data confidentiality.
Act as a liaison between members and resort departments, ensuring seamless execution of requests, reservations, and service needs.
Ensure all services delivered align with Black Desert Resort’s luxury brand standards and hospitality values.
Assist with special events and exclusive club functions, providing high-touch service and coordination.
Provide clear and timely communication regarding property updates, club events, and reservation confirmations.
Monitor and coordinate the sending and receiving of member contract & club riders, coordinating with real estate sales & owner relations teams.
Support the Member Services Management with VIP arrivals, onboarding new members, and special project execution.
Attend mandatory orientations and trainings.
Other duties as assigned.