Member Services Manager (Full Time)

Acac • Charlottesville, VA

2d • Onsite

About The Position

At acac, we believe in living your best and that means working your best too! In this exciting role, you will oversee the daily operations of our Member Services department. Why join acac? It's about our core values; People First, Community, Consistent Excellence, Continuous Improvement and most importantly Have Fun! FLSA Classification : Nonexempt Reports to : General Manager Summary/objective Oversee the day-to-day running of the Member Services department. Responsible for hiring, training, and supervising staff, ordering supplies, resolving customer complaints, and ensuring a high level of customer service.

Requirements

• Must be able to stand, walk, sit, lift, stretch, reach and bend throughout a shift
• Ability to work varied shifts including days, evenings, weekends, and holidays
• College Degree preferred, High School diploma required
• Prior experience in a customer service position required
• Must be exceptionally customer service oriented
• Ability to communicate effectively verbally and in writing
• Proficient computer skills

Nice To Haves

• Prior experience with leading and supervising teams preferred

Responsibilities

• Create and foster a team culture which is centered on achieving goals with high level of customer service
• Responsible for ensuring the hiring and training of team members
• Develop an adequate staffing plan and team schedule
• Monitor team member productivity, provide constructive feedback and coaching
• Maintain the logo shop inventory
• Book spa appointments in a timely manner
• Order spa supplies as needed
• Conduct periodic and annual team performance evaluations
• Keep team and members informed of events and activities and encourage participation
• Support and handle member issues; make decisions in consideration of the club’s policies and procedures
• Create and support special events to promote department and club
• Maintain regularly scheduled hours on department schedule
• Collaborate with department managers to troubleshoot club related issues and ensure an overall high level of success for the club
• Operate within budget guidelines for the purchasing supplies, operational costs, pricing outside vendors and contractors
• Collaborate with Member Service Directors at other acac sites to share best practices and implement universal protocols and policies

Benefits

• Paid Time Off
• Complementary Gym Membership for the entire family
• Medical, Dental & Vision plans
• Voluntary Life Insurance & Short-Term Disability coverage’s
• Supplemental Accident & Critical Illness plans
• Employee Discount on Personal Training, Swim lessons, Cafe & Logo Shop Purchases, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED