Member Services Representative - FULL TIME

Boys and Girls Club of Laguna Beach•Laguna Beach, CA

8d•Onsite

About The Position

Provide a wide range of administrative member services support for Canyon Branch to facilitate the efficient operation of the organization. Under the supervision of the Area Member Services Director, the Member Services Representative will assist the organization and administration of Member Services. The Member Services Representative is an administrative support that is responsible for performing general administrative and clerical support duties, including managing the front of house for the Canyon Branch. Adhere to safety policies and procedures, sanitation procedures, CPR/First Aid recertification, amended first aid response procedures, protection from infection protocols, etc.

Requirements

High School Diploma (Bachelor’s degree preferred)
Mandatory CPR and First Aid Certifications
Valid state driver’s license and insurance
Genuine interest in and knowledge of youth development and safety
Preferred personal traits- leadership, responsibility, patience, dependability, maturity, positive attitude, flexibility, punctuality, organized
Ability to work with frequent interruptions and changes in work priorities
Ability to multitask and prioritize tasks
Ability to maintain confidentiality
Computer skills and knowledge of relevant software
Strong communication skills, both oral and written
Knowledge of principles and practices of basic office management
Excellent customer service and interpersonal skills
Genuine interest in and knowledge of youth development and safety
Ability to sit at a desk or computer for extended periods of time
Ability to lift at least 20 pounds
Ability to go up and down stairs throughout the day
Must be at least 25 years of age and have a clean driving record (for transporting members)

Nice To Haves

Bachelor’s degree

Responsibilities

Provide excellent customer service to our member, parents, board member & community.
Scan general and program attendance
Enter charges and payments into MyClubHub database
Pull reports / find and fix data
Print out billing statements
Track and log membership payments and paperwork
Create and maintain electronic filing system for Club documents.
Assume other duties as assigned
Maintain electronic and hard copy filing system
Handle phone and in-person requests for information
Resolve administrative problems and inquires
Maintain procedures manual to ensure consistent performance of routines
Maintain clean and orderly front desk area
Ensure there is an adequate amount of copies of membership forms, permission slips and any other required forms in stock on a daily basis.
Maintain communication with parents regarding upcoming events and programs.
Maintain communication with schools regarding Club programs, school calendars and dismissal times.
Seek out appropriate training and work to achieve greater responsibility.
Take initiative to achieve individual professional goals, seek out ways to better serve our members and help our organization more fully accomplish its mission.
Contribute to a positive work environment and strive to maintain personal competency.
Attend weekly staff meetings, staff development workshops, and participate in regular trainings.
Must be able to accurately understand all forms of communication.
Maintain daily communication with parents and Club guests.
Check email and act upon directives and information contained therein.
Provide others with necessary, correct, and timely information and feedback.
Understand and accept guidance and supervision.
Work as a team and cooperate with entire staff for the welfare of the Club.
Seek out new and varied techniques to communicate with staff and members, recognizing that different people require different approaches.
Demonstrate knowledge of principles and processes for providing customer service.
Ability to problem-solve through situations requiring conflict resolution
Able to accomplish tasks with little direct supervision
Serve as a role model for co-workers and youth, demonstrating responsible, ethical, and professional behavior.
Enhance and encourage the growth of co-workers.
Ensure a healthy and safe environment for Club members, volunteers, and co-workers.
Complete daily Club Scrub assignment and ensure the Club is clean, organized and free of litter and clutter.
Transport members in Club vehicle (must be at least 25 years of age and have a clean driving record).
Assume other duties as deemed necessary by management.
Must follow all Club policies and guidelines.