Member Services Seasonal Position

KW Property Management Careers•Fort Myers, FL

3d•Hybrid

About The Position

Anticipate the needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five-star service, exceeding expectations in customer service. Duties and Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet all guests as they enter the community, conveying a positive attitude, passion, and pride in your work. Interact with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner. Conduct all concierge services for the association as an ambassador of Paseo with integrity and in a professional manner. Establish relationships with local merchants and service providers. Communicate residents and guests concerns to management promptly. Perform all services using KWPM standard operating procedures. Maintain a clean and organized working environment; the concierge provides the first impression of all guests and residents of the Association. Make reservations for dining as well as events, ensuring that all necessary information is recorded properly. Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow-up for any events. Arrange for special requests for residents upon their request to include tickets to member events, golf outings, tours, calendar and movie information, new member/guest orientation, and any other services that would accommodate the resident's needs. Manage the lost and found items by maintaining a log to track the items received. Assist with newsletter and other mailings (stuffing, labeling) and posting of memos in the mailroom. Prepare weekly activity reports as required and submit to management. Review calendar of events, daily updates, function sheets, and hours of operation daily in order to answer questions intelligently and to help direct members. Performs other duties as required by the Association and management.

Requirements

High School Diploma
Previous experience in a similar role.
Must have excellent communication skills and be able to communicate clear, detailed information related to the community.
Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.
Must enjoy working in a fast-paced environment with a diverse group of people.

Responsibilities

Greet all guests as they enter the community, conveying a positive attitude, passion, and pride in your work.
Interact with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
Conduct all concierge services for the association as an ambassador of Paseo with integrity and in a professional manner.
Establish relationships with local merchants and service providers.
Communicate residents and guests concerns to management promptly.
Perform all services using KWPM standard operating procedures.
Maintain a clean and organized working environment.
Make reservations for dining as well as events, ensuring that all necessary information is recorded properly.
Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow-up for any events.
Arrange for special requests for residents upon their request to include tickets to member events, golf outings, tours, calendar and movie information, new member/guest orientation, and any other services that would accommodate the resident's needs.
Manage the lost and found items by maintaining a log to track the items received.
Assist with newsletter and other mailings (stuffing, labeling) and posting of memos in the mailroom.
Prepare weekly activity reports as required and submit to management.
Review calendar of events, daily updates, function sheets, and hours of operation daily in order to answer questions intelligently and to help direct members.
Performs other duties as required by the Association and management.