Guest Services Team Member: Seasonal Position

MOSI • Tampa, FL

9d • Onsite

About The Position

The Guest Services Team Member provides outstanding customer service to all MOSI guests. Primary responsibilities include selling memberships, daily admission and experience tickets and operation of Virtual Reality Simulator. This role supports MOSI's mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future. The team member will greet and direct guests, sell tickets, promote memberships, and enforce policies politely. They will handle payment transactions accurately, assist guests on the Virtual Reality Simulator ensuring safety and fun, and monitor equipment use. Additionally, they will complete routine sanitation and safety checks for the Virtual Reality Simulator and SciLinx Miniature Golf Course, promote and sell items in MOSI's Marketplace, and provide general guest services such as guiding, day planning, and rentals. The role also involves ushering guests into the planetarium for smooth show transitions and maintaining workstation cleanliness.

Requirements

• High School diploma or equivalent.
• Excellent customer service skills.
• Ability to handle/adapt to a fast-paced working environment.
• Ability to handle stressful situations while maintaining a positive attitude.
• Ability to handle cash transactions accurately.
• Ability to manually operate a cash register, computer keyboard and/or mouse.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive motions; such as walking up and down stairs.
• Physical ability to work in outdoor/indoor environments.
• Flexible schedule including holidays and weekends

Nice To Haves

• Customer Service and/or cash handling experience preferred.
• Virtual Reality experience preferred.

Responsibilities

• Provides guests with outstanding customer service.
• Greet and direct guests, sell tickets for daily admission, experience, and special events tickets, promote annual memberships.
• Enforces all policies and procedures politely and diplomatically.
• Accurately handles payment transactions through use of a cash register and/or computer adhering to cash handling guidelines.
• Assists guests on Virtual Reality Simulator ensuring a safe and fun experience.
• Monitors proper use of all equipment ensuring safety procedures are followed at all times.
• Completes routine sanitation and safety checks procedures for Virtual Reality Simulator, and SciLinx Miniature Golf Course.
• Promotes, sells, and helps maintain MOSI's Marketplace.
• Provides general guest service including guiding/interpreting, day planning, payment transactions, rentals of wheelchairs/stroller, etc.
• Maintains cleanliness and organization of assigned workstation.
• Usher guests into the planetarium ensuring smooth show transitions and exceptional visitor experience.

Benefits

• Complimentary annual family membership to MOSI
• Complimentary annual family membership to Florida Aquarium, Glazier Children's Museum, and ZooTampa at Lowry Park
• Attraction Share program participation

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED