Member Services: WC and Sales

YOUNG MENS CHRISTIAN ASSOCIATION KANKAKEE•Kankakee, IL

27d•$15 - $18•Onsite

About The Position

This position supports the work of the Y, a leading nonprofit committed to strengthening the community through youth development, healthy living, and social responsibility. It contributes to creating a welcoming, inclusive, and supportive environment for all members, guests, and program participants. The position delivers excellent service, responds to member and guest needs, promotes memberships and programs, and maintains the cleanliness and organization of the lobby area.

Requirements

Minimum age of 18 or older (exceptions may be made with director approval).
Certifications required within 60 days of hire: CPR/AED and First Aid, Sexual Harassment
Excellent interpersonal and problem-solving skills.
Ability to connect with people of diverse backgrounds.
Previous customer service, sales, or related experience.
Strong knowledge of computers.

Responsibilities

Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
Monitor facility access through membership scans and Raptor database searches.
Conduct interviews and/or tours responsive to prospective members' needs; proactively engage to sell memberships and complete program registrations.
Respond to emergencies in accordance with YMCA policies and procedures; complete incident and accident reports as required.
Build relationships with members, helping them connect with YMCA programs and staff.
Handle and resolve membership concerns, informing supervisors of unusual situations or unresolved issues.
Apply all YMCA policies regarding member services, ensuring adherence to the YMCA values of caring, honesty, respect, and responsibility.
Maintain accurate records of membership and program transactions, including cash and credit card payments.
Perform other duties as assigned.