Full-Time Member Services Representative (Previous Financial Institution Experience Required)

Cambrian Credit Union • Winnipeg, MB

87d • Onsite

About The Position

Member Services Representatives (MSR) are the welcoming and friendly face of Cambrian. In this role, you put members first by assisting with their banking needs and identifying solutions that simplify their finances. Key responsibilities include answering questions, completing transactions, identifying member needs and matching them with products/services or proactively connecting members with other staff; the MSR is the first line of support as members work toward their financial goals.

Requirements

• A minimum of 1 year experience at a financial institution (bank or credit union).
• Minimum education level of Grade 12 or equivalent, with post-secondary education considered an asset.
• A demonstrated interest in building a career at a financial institution and moving into more senior roles at Cambrian Credit Union.
• The ability to work any combination of shifts Monday through Saturday.
• Availability to work throughout Winnipeg.
• Digital literacy across a broad range of devices (i.e. smartphones, tablets, laptops, desktops). Familiarity with the features of Word & Excel.
• Ability to learn and follow established procedures whether communicated verbally or in writing.
• Capable communicator, both written and oral.
• Creative thinker/ problem solver, with a member-centred approach and strong drive to continuously improve and add value to the business.
• Ability to work well in a diverse environment with multiple and often changing priorities.
• Proven leadership skills, or the capability to develop leadership skills.

Nice To Haves

• post-secondary education considered an asset

Responsibilities

• Provide an exceptional member experience in executing member transactions as the primary point of contact. Proactively engage members, identify opportunities for advice, or introductions to other team members to deepen member relationships.
• Process a full range of member transactions including, but not limited to: deposits, withdrawals, transfers, bill and loan payments while understanding and meeting members’ service needs quickly, professionally and accurately.
• Demonstrated knowledge in Cambrian product and service offerings to effectively communicate their features and benefits. Responsible for meeting and exceeding specific individual and team based goals by identifying sales and referral opportunities and actively promoting Cambrian’s products and services to meet member needs.
• Demonstrate your knowledge of technology through educating members on our digital banking solutions (online banking and mobile banking app).
• Proactively take ownership of responding to and resolving member concerns using standard procedures and escalating non-standard issues as necessary.
• Operating within the framework of Cambrian’s policies and procedures for the safeguarding of cash, the prevention of fraudulent transactions and efficient handling of transactions and administrative duties. Responsible for meeting the requirements for on-sight balancing, un-located outages, high-risk errors and daily work audits within the designated timelines and targets.
• Demonstration of personal commitment to teamwork in an ever-changing environment through consistent performance and reliability. Willingly assist team members in achieving branch objectives by completing work in a timely and accurate manner. Provide consistent and reliable attendance that meets Cambrian’s standards.
• Provide assistance and support to the Member Services Supervisor and Financial Services Assistant as deemed necessary or required.

Benefits

• Extended health and dental plans with up to 80% employer paid premiums (depending on the option chosen)
• Defined contribution pension plan - matched at 6%
• Short Term Disability, Long Term Disability, Life Insurance, AD&D insurance and an EAP
• Paid sick days and paid emergency absent days
• Staff banking benefits, including employee interest rates on Cambrian credit cards, lines of credit, mortgages, and loans
• Continued professional development
• Annual performance reviews and merit increase reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED