Member Services Representative | Remote CSR Agent – No Experience Required
Globe Life AIL - Lisa Russel•Durham, NC
•Remote
About The Position
AO is seeking motivated, dependable, and people-focused individuals to join our growing team as Remote Member Services Representatives. In this role, you'll connect with members and their families through scheduled virtual appointments, answer questions about available benefits, provide enrollment assistance, and deliver exceptional ongoing service. No previous insurance experience is required. We provide comprehensive training, licensing guidance, mentorship, and continued professional development to help you build the skills needed for success.
Requirements
- Be at least 18 years old
- Be physically located within the United States
- Be legally authorized to work in the United States
- Have a computer or laptop with webcam and microphone
- Have reliable high-speed internet
- Maintain a quiet, professional workspace
- Be willing and able to obtain the required state Life & Health Insurance License
Nice To Haves
- Previous experience in customer service, member services, call centers, hospitality, retail, healthcare, education, banking, administrative support, military service, client relations, or sales can transfer well to this role—but is not required.
Responsibilities
- Meet with members through scheduled Zoom and phone appointments
- Answer questions regarding available benefits and coverage options
- Explain life, accident, and supplemental health insurance benefits clearly and professionally
- Help members understand options based on their individual and family needs
- Guide eligible members through applications and enrollment
- Provide ongoing customer service following enrollment
- Develop trust through professionalism, communication, and exceptional service
- Follow up with members regarding benefit questions and service needs
- Conduct policy reviews and assist with beneficiary updates when appropriate
- Help members navigate policy changes and claims-related questions
- Maintain consistent communication and long-term client relationships
- Maintain accurate digital client records and documentation
- Manage appointments and follow-up activities
- Follow company procedures and applicable state requirements
- Protect confidential client information
- Deliver a professional experience during every interaction
Benefits
- Health insurance reimbursement program
- Company-supported life insurance
- Accidental death benefit coverage
- Renewal and residual income opportunities
- Leadership development programs
- Professional conferences and recognition events
- Performance-based incentive travel
- Long-term career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
