Financial Services Representative - Full Time

Meridian Credit Union • St. Catharines, ON

1d • CA$50,000 - CA$58,000 • Onsite

About The Position

As a Financial Services Representative at Meridian, you will join a team of highly engaged financial service professionals dedicated to providing an exceptional Member Experience. Your primary responsibilities will include understanding the financial needs of our Members and offering appropriate advice and recommendations. This role involves completing front-line transactional services, opening new accounts, offering credit and deposit products, identifying wealth referral opportunities, and positioning Meridian’s products and services to enhance Members' financial well-being. You will work collaboratively with partners in Wealth, Small Business, and Mobile Mortgage Specialists to support Members' holistic financial growth. The position requires a growth mindset, adaptability, resilience, resourcefulness, and creativity, with a strong emphasis on continuous improvement and learning from experiences. You will be expected to take initiative and accountability within a supportive team environment that offers autonomy. A passion for Member Experience is crucial, ensuring Meridian upholds its tradition of exceeding Member expectations. This role also involves meeting and exceeding individual goals, contributing to team business results, and proactively engaging in revenue-generating and sales-based activities to foster and deepen Member relationships and refer business to other channels.

Requirements

• Strong desire for career growth within the financial services industry.
• Strong business acumen and financial industry knowledge.
• Flexible to work all scheduled hours which include evenings and weekends.
• Strong knowledge of computer systems.
• Ability to make decisions, act decisively and provide friendly and personable service.
• Strong negotiation, interpersonal, written and oral communications skills.
• Must be able to mitigate and resolve Member Concerns.
• Effective organizational time management, and problem-solving skills.
• Ability to grasp concepts and processes quickly.
• Demonstrated ability to partner and influence.
• Embraces virtual technology platforms for use in both Member and Meridian partner meetings.
• Ability to collaborate with leadership to develop plans and recommendations that support the achievement of Meridian’s strategic objectives.
• Proven track record of bringing new ideas forward, while staying on top of trends in the marketplace.
• Member Experience focused, with the enthusiasm and tenacity to motivate self to meet and exceed goals and provide the right solutions.
• Member Focus - Personally demonstrating that our Members are our highest priority.
• Proactive - Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.
• Open Communication - Engaging in honest and transparent dialogue to develop mutual understanding, trust and cultivate deeper relationships.
• Business Savvy - Continuously acquiring the knowledge needed to do one’s job to the fullest, using internal or external resources and applying the knowledge productively.
• Partner Orientation - Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.
• Integrity - Doing the right thing by always acting with openness, honesty and respect.
• Talent Developer: nurtures and supports direct reports, identifies strong team members, develops digital and analytical skills in direct reports.
• Creates a Supportive and Positive Team Environment: creates and contributes to a positive team environment which encourages innovation, risk taking, and learning; speeds up team learning through sharing best practices; leverages the strengths and opportunities of the broader marketing team.
• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working.
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Nice To Haves

• Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset.
• Post-secondary education or equivalent work experience in a financial services sales environment an asset.

Responsibilities

• Understand the financial needs of Members and provide appropriate advice and recommendations.
• Complete front-line transactional services to support Members' day-to-day banking.
• Fulfill advisory sales roles such as opening new accounts, offering credit and deposit products.
• Identify opportunities for wealth referrals.
• Position Meridian’s products and services to add value to Members' financial well-being.
• Align financial strategies and activities to support Meridian’s internal business partners – Wealth, Small Business, Mobile Mortgage Specialists.
• Meet and exceed specific individual goals and contribute towards team-based business results.
• Proactively engage in revenue generating and sales-based activities.
• Foster and deepen Member relationships and refer business to other channels.
• Deliver an exceptional Member experience and offer insights to continually grow our Member Experience.
• Serve Members with excellence, demonstrating patience and empathy.
• Provide superior Member experience through the identification and promotion of products and services.
• Provide qualified referrals based on identified Member needs.
• Champion and implement corporate strategies and programs for the branch.
• Post all transactions accurately and timely, ensuring proper due diligence.
• Take responsibility for the accuracy and completeness of all work.
• Maintain discretion and confidentiality to respect Members' privacy.
• Identify and fulfill Member requests and identify opportunities to grow the relationship.
• Demonstrate excellent listening and strong consultative skills.
• Embrace virtual technology platforms and leverage them for meetings and communication with Members.
• Remove systemic barriers to exceptional Member Experience.
• Identify and contribute to the continuous enhancement of the Member Experience.
• Resolve Member Concerns and create action plans to avoid future escalation.
• Engage in revenue generation and sales-based activities to achieve performance objectives.
• Provide investment advice by identifying and promoting solutions that fit Member needs.
• Approve or provide recommendations on credit products based on thorough, accurate, and appropriate credit interviewing and underwriting skills.
• Open new Member accounts using account opening strategies.
• Take initiative and accountability, knowing what needs to get done.
• Communicate effectively.
• Develop cross-functional relationships.
• Execute Retail strategies to ensure continued momentum across Meridian, including Omni Channel integration.
• Participate and execute with the team our Community engagement plan.
• Promote Meridian Credit Union in the community by participating in and being involved in community activities or events.
• Support local community organizations and activities through Business Development and Good Neighbour Program.
• Plan, prepare, and deliver Meridian-hosted Community events.

Benefits

• Paid vacation time, and other time off
• Employer-paid health benefits
• Defined contribution pension matching
• Financial benefits including free banking, and special rates on mortgages, lines of credits and more
• Tuition reimbursement program
• Unique rewards and recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree