Member Services Rep Part Time Weekend Morning

Fitton Clubs•Piqua, OH

About The Position

Planet Fitness is seeking a motivated, part-time Member Services Representative to provide superior customer service to members, prospective members, and guests and create an exceptional Judgement Free member experience. The role is scheduled for weekend mornings and combines front-desk and membership support with regular cleaning and upkeep of the club. Bilingual English/Spanish applicants are encouraged to apply. The representative welcomes visitors, answers questions in person and by phone, checks members in, gives tours, signs up new members, shares club updates, and handles purchases and membership-related transactions using the point-of-sale system. The role also helps maintain a clean and orderly facility, including the front desk, exercise equipment, tanning beds, restrooms, and wet areas. Applicants must be at least 18 and have a high school diploma or GED. Prior customer service experience is preferred. Employees must obtain and maintain CPR/AED certification within company-required time frames and be physically able to perform CPR/AED in an emergency. An overnight-position background-check requirement is included in the posting but does not apply to the stated weekend-morning schedule.

Requirements

Must be at least 18 years of age.
High school diploma or GED equivalent required.
Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers.
Upbeat, positive, and professional attitude.
Punctuality and reliability.
Obtain and maintain CPR/AED certification within company-required time frames.
Maintain the physical ability to perform CPR/AED in a medical emergency.
Ability to walk and stand for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions.
Ability to occasionally lift, carry, push, or pull up to 50 pounds.
Ability to talk continually in person or by phone during the shift.
Ability to see and hear within normal ranges, with or without correction.

Nice To Haves

Prior customer service experience preferred.
Bilingual English/Spanish applicants are encouraged to apply.

Responsibilities

Welcome members and guests and provide friendly, professional customer service.
Answer phone calls and assist callers with questions.
Check members in, give tours, sign up new members, log amenities, and communicate updates and events.
Respond to member questions and concerns in a timely, professional manner.
Process beverage and merchandise purchases and use the POS system for membership cards, address changes, and billing or payment questions.
Keep the front desk and lobby clean and orderly.
Clean and maintain the facility, including equipment, tanning beds, restrooms, and wet areas; remove trash, clean spills, windows and mirrors, restock supplies, and re-rack weights.
Obtain and maintain CPR/AED certification as required and be able to administer CPR/AED in an emergency.