Member Services Representative
About The Position
A Member Services Representative (MSR) receives calls, faxes, and Email from internal and external customers requiring assistance with Catalyst Corporate’s products and services. MSR’s are required to work together as a successful team to manage multiple tasks simultaneously ensuring all department service standards are achieved. The MSR assists external customers with TranZact, Catalyst Corporate’s online account management system, account information, problem resolution, research requests, and system training. Internal customers utilize MSR’s for research requests, member outreach for information updates or system alerts, and TranZact training. MSR’s are responsible for maintaining and communicating all member account information, including opening, closing and mergers.
Requirements
- Three years of customer service experience
- General office/accounting and PC skills
- High School Diploma
- Manage Multiple tasks simultaneously
Nice To Haves
- Formal training program after high school
- Call center experience
- Item processing and/or finance institution
Responsibilities
- Receive calls, faxes, and Email from internal and external customers requiring assistance with Catalyst Corporate’s products and services.
- Work together as a successful team to manage multiple tasks simultaneously ensuring all department service standards are achieved.
- Assist external customers with TranZact, Catalyst Corporate’s online account management system, account information, problem resolution, research requests, and system training.
- Assist internal customers with research requests, member outreach for information updates or system alerts, and TranZact training.
- Maintain and communicate all member account information, including opening, closing and mergers.
Benefits
- Federal Holidays
- Vacation
- Sick Time
- Parental Leave
- Time off for volunteering
- 401K retirement savings plan with matching and company contributions
- Flexible health and insurance options
- Medical, Dental, and Vision Insurance choices
- Long and Short-Term Disability Insurance
- Life Insurance
- Supplemental Life and AD&D Insurance
- Flexible Spending Account
- Credit union membership
- Casual work environment
- Paid covered parking
- Onsite fitness facility with showers
- Access to a variety of onsite services, such as a massage therapist and personal trainer, car wash and detail service, vehicle refueling service, and food delivery service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
