Member Services Representative

Planet Fitness-United Fitness Partners•Slidell, LA

1d•Onsite

About The Position

Planet Fitness aims to provide a unique, judgment-free environment where anyone can feel comfortable building a lasting, active lifestyle. The product is a tool for personal fitness, emphasizing acceptance and respect. United FP, a dynamic and growing company, offers an opportunity for self-motivated individuals who are entrepreneurial, innovative, and deliver strong results. This role is part of a company that positively impacts lives, promotes healthier living, supports communities, and partners with the Boys and Girls Club. As a Member Services Representative, you will be a high-energy, positive team member, ensuring an unprecedented experience for members and encouraging them in their fitness goals. You will create a welcoming, family-like atmosphere in a clean, judgment-free environment, striving for exceptional customer service and motivating members on their fitness journey. The role involves maintaining club cleanliness, engaging members with fitness trainers and classes, introducing Black Card amenities, assisting at the welcome desk with check-ins, greetings, farewells, and conducting fun, non-high-pressure tours, as well as handling member enrollment and other club responsibilities. The position encourages leadership, passion, and fun.

Requirements

Birthdate that confirms you are a minimum of 18 years of age.
Passion for helping others.
Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
On-time dependability because you know people are counting on you.
High School diploma or GED equivalent.

Responsibilities

Providing members with an unprecedented experience and encouraging them in achieving their fitness goals.
Making members feel like family in a clean, judgment-free environment.
Creating “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.
Ensuring our club is super clean because our members value this and we’re known for that too.
Finding new and current members to join the fitness trainer in fitness classes.
Impressing new and existing members when you introduce them to our Black Card amenities.
Helping the entire team at the welcome desk checking in our members while providing greetings and farewells to them.
Assisting with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
Be a leader!
Be passionate – love what you do!
Have fun and invite members to do the same!