Member Services Representative

Mac Federal Credit Union•Fairbanks, AK

4d•$20 - $23•Onsite

About The Position

This position is responsible for building personal connections with potential new and existing members of the credit union. Bring the MAC FCU brand to life by identifying service and product needs. This role acts as an integral subsequent touch point and will be expected to assist members with their inquiries in an accurate, professional, and timely manner.

Requirements

One year to three years of similar or related experience.
A high school education or GED.
Work involves much personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
General office equipment such as calculators, Microsoft products, computers, photocopiers, telephones, and scanners. Includes the ability to operate coin counting and cash counting machines. Basic knowledge of established teller procedures and policies. Understanding of Credit Union operations. Maintains confidentiality related to Credit Union operations and work-related information.
The ability to work independently with minimal supervision, as well as collaboratively within a team, is essential.
Candidates must be able to read and follow both written and verbal instructions accurately.
Basic math skills, correct spelling, and a foundational understanding of computers are required.
Clear and effective verbal communication is important, with the ability to present information logically and understandably.
The role requires professionalism and composure when interacting with individuals from diverse backgrounds, both within and outside the organization.
A strong commitment to exceptional member service and discretion is expected.
Candidates must be able to manage stress effectively while meeting deadlines and maintaining accuracy and quality in a fast-paced environment.
The ability to prioritize and handle multiple, shifting responsibilities is critical.
Discretion and confidentiality, both internally and externally, must be upheld at all times.

Responsibilities

Adhere to MAC FCU policy and procedure as well as all federal, state, and government regulations and guidelines.
Professionally initiate contact with members with prompt, efficient, courteous, and professional service.
Manage the transfer of information by researching member requests.
Maintain a working knowledge of member-facing departments to respond to member requests and inquiries.
Assist members with completing transactions and services with basic teller functions: cash in/out, deposits, withdrawals, cash checks, make Cashier’s Checks, and run cash advances.
Maintain knowledge of all primary deposit and lending products and services. Cross-sell products and services and educate members on the use of remote services.
Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals.
To attain Credit Union goals, it is the responsibility of each employee to strive for the continuous improvement of processes and quality of service.
The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.