Member Services Representative

Crunch Fitness - Greater San Diego•Clovis, CA

About The Position

This role is responsible for greeting members and guests, managing check-ins, handling phone calls, promoting special events, and ensuring a welcoming atmosphere. The representative will also facilitate member requests, maintain a professional demeanor, sell retail products, schedule services, process payments, and be knowledgeable about club facilities and schedules. Additionally, the role involves maintaining a clean work area, assisting with management-delegated projects, adhering to company policies, and performing opening and closing duties.

Requirements

Fluent in English
Proficient reading and writing skills
Computer Skills

Nice To Haves

Strong customer service skills

Responsibilities

Membership Sales
Greet all members & guests with a smile and wish them well as they exit the club
Check in all members and guests in accordance with company procedures
Facilitate any messages on club software at member check-in
Answer phones in courteous, helpful, professional manner
Communicate special events to members and guests
Maintain an atmosphere, which makes members feel welcome
Facilitate all member requests or forward to a manager
Maintain professional disposition at all times
Sell retail products
Schedule member services: tanning, etc
Facilitate payment of member services in accordance with company procedures
Know club facility, services, and schedules
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Follow all policies and procedures in the Employee Handbook
Opening and closing duties