Member Services Representative

Planet Fitness-United Fitness Partners•Harahan, LA

21h•Onsite

About The Position

Planet Fitness aims to provide a unique, comfortable, diverse, and judgment-free environment where anyone can build a lasting, active lifestyle. The company views its product as a tool for personal fitness journeys, striving to perfect a safe, energetic space where everyone feels accepted and respected. United FP, a dynamic and growing partner of Planet Fitness, seeks self-motivated individuals who think like entrepreneurs, constantly innovating and driving positive change to deliver consistent and exceptional results. This role offers an opportunity to be part of a company that positively impacts lives, promotes healthier living, maintains a non-judgmental atmosphere, and supports communities like the Boys and Girls Club. As a Member Services Representative, you will be a high-energy, positive team member dedicated to providing members with an unprecedented experience and encouraging them in their fitness goals. You will foster a family-like atmosphere in a clean, judgment-free environment, creating "raving fans" through exceptional customer service. This involves continually engaging and encouraging members, ensuring the club's cleanliness, introducing members to fitness classes and Black Card amenities, assisting at the welcome desk with check-ins, greetings, and farewells, and conducting fun, non-high-pressure tours and member enrollments. The role also involves general club responsibilities, leadership, passion for the work, and encouraging members to have fun.

Requirements

Birthdate that confirms you are a minimum of 18 years of age
Passion for helping others
Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals
On-time dependability
High School diploma or GED equivalent

Responsibilities

Provide members with an unprecedented experience and encourage them in achieving their fitness goals
Make members feel like family in a clean, judgment-free environment
Create “raving fans” by delivering +1% customer service
Continually engage and encourage members to succeed on their fitness journey
Ensure the club is super clean
Find new and current members to join the fitness trainer in fitness classes
Impress new and existing members by introducing them to Black Card amenities
Help the entire team at the welcome desk checking in members
Provide greetings and farewells to members
Assist with fun energetic, non-high-pressure tours
Assist with member enrollment
Assist with other club responsibilities
Be a leader
Be passionate – love what you do!
Have fun and invite members to do the same!