Member Services Representative

Michigan Educational Credit Union • Livonia, MI

7d • Onsite

About The Position

The Member Services Representative is responsible for a wide range of credit union services, including opening, closing, and maintaining various types of accounts, such as standard credit union accounts and Individual Retirement Accounts. This role involves assisting members with a variety of credit union products and services, including legal accounts, and responding to inquiries via phone, email, and other online platforms. Key duties also include processing financial transactions like wire transfers, stop payments, travel notices, address changes, and check orders. Additionally, the representative will originate, process, and close consumer loans, ensuring accuracy and compliance, answer general loan questions, and process credit card applications. Other related duties may be assigned.

Nice To Haves

• DNA/Fiserv Experience preferred

Responsibilities

• Opening/closing and maintaining credit union accounts
• Open and maintain Individual Retirement Accounts
• Assist members with a variety of Credit Union services and products
• Assist members with legal accounts
• Answer member inquiries via phone, email, and other online services
• Process wire transfers, stop payments, travel notices, address changes check orders, etc.
• Performs other related duties as assigned
• Originate, process, and close on consumer loans while ensuring documentation accuracy and compliance.
• Assist members with general loan questions.
• Process credit card applications

Benefits

• Generous benefits package including affordable medical, dental and vision coverage
• paid holidays
• vacations
• 401(k) plan
• employer profit sharing contributions
• flexible spending accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees