Member Services Representative - McDowell Wellness Center - PRN - 2nd Shift

Ephraim McDowell Health•Danville, KY

11d

About The Position

Under the general direction of the Director, the Member Services Representative provides clerical support and customer service, and provides child care, fitness programming, and educational activities for members’ and guests’ children. The role supports the sale and delivery of health and fitness services and contributes to the organization’s mission, philosophy, values, and effective operations. The representative demonstrates dependability, professional accountability, and a commitment to continued growth and learning. The position involves front-desk operations, member account administration, scheduling, inventory maintenance, retail and program transactions, and supervision of children in the Children’s Activity Center. It also includes responding to locker-room alarms and supporting quality of care, patient- and family-centered care, and shared governance.

Requirements

One year of clerical experience and computer knowledge.
Ability to move or position 25 pounds independently.
Maintain knowledge of appropriate exercise equipment and supplies.

Nice To Haves

Fitness exposure preferred.
Experience as a child care provider preferred.

Responsibilities

Schedule member and patient assessments, fitness counseling, and nutrition counseling sessions.
Maintain inventory of office, kitchen, children’s activity, and retail supplies in accordance with department protocols.
Perform daily front-desk operations, including assigned opening and closing duties.
Handle member accounts and enter or update account information and payments.
Receive calls about facility information and member accounts.
Welcome prospective members, give tours, and answer questions.
Complete signup duties for new members.
Accept party applications and deposits for pool and facility use.
Register participants and process payments for specialty classes.
Handle retail sales and taxable items.
Supervise and care for children in the Children’s Activity Center and handle related payments.
Maintain a clean, safe, friendly, and fun environment for children.
Assist in developing games and educational activities for children.
Respond to locker-room alarms.
Promote the organization’s philosophy of quality care and incorporate patient- and family-centered care concepts, including dignity, respect, information sharing, and participation.
Contribute to the organization’s mission, vision, and values, and support shared governance.
Demonstrate dependability, professional accountability, and commitment to expanding knowledge and skills.
Perform other related duties as assigned.