Member Services Representative - McDowell Wellness Center - PRN - 2nd Shift

Ephraim McDowell Health•Danville, KY

12d

About The Position

Under the general direction of the Director, the Member Services Representative provides clerical support and customer service, supports child care, fitness programming, and educational activities for members’ and guests’ children, and sells and delivers health and fitness services. The role requires professional accountability, dependability, ongoing development of knowledge and skills, and support for the organization’s mission, philosophy, and F.I.R.S.T. values: Friendliness, Innovation, Respect, Service, and Trust. The representative schedules member and patient assessment, fitness, and nutrition counseling sessions; maintains designated inventories; and performs front-desk operations, including member-account processing, payment updates, phone inquiries, facility tours, new-member signups, party applications and deposits, class registrations, and retail sales. The role also supervises and cares for children in the Children’s Activity Center, handles associated payments, maintains a safe and welcoming environment, and helps develop games and educational activities. Additional duties include responding to locker-room alarms and supporting quality of care, shared governance, and patient- and family-centered care principles.

Requirements

One year of clerical experience and computer knowledge.
Ability to move or position 25 pounds independently.
Maintain knowledge of appropriate exercise equipment and supplies.

Nice To Haves

Fitness exposure preferred.
Experience as a child care provider preferred.

Responsibilities

Schedule member and patient assessment, fitness, and nutrition counseling sessions.
Maintain inventory of supplies, including office, kitchen, children’s activity, and retail supplies, according to department protocol.
Perform daily front-desk operations, including assigned opening and closing duties.
Handle member accounts and enter or update account information and payments.
Answer calls about facility information and member accounts.
Greet prospective members, provide tours, and answer questions.
Complete signup duties for new members.
Accept party applications and deposits for pool and facility events.
Register participants and accept payments for specialty classes.
Handle retail sales and taxable items.
Supervise and care for children in the Children’s Activity Center.
Handle payments for the Children’s Activity Center.
Maintain a clean, safe, friendly, and fun environment for children.
Assist in developing games and educational activities for children.
Respond to locker-room alarms.
Promote the organization’s quality-of-care philosophy and contribute to its mission, vision, and values.
Maintain professional accountability and develop knowledge and skills.
Demonstrate dependability and contribute to effective organizational operations.
Incorporate patient- and family-centered care concepts, including dignity, respect, information sharing, and participation.
Support the development and implementation of shared governance across the organization.
Perform other related duties as assigned.