Call Center Service Representative

Floridacentral Credit Union•Tampa, FL

1d•Onsite

About The Position

Welcome to Floridacentral Credit Union. Join a team committed to developing your talent, rewarding your efforts, and providing opportunities for your career growth. We are currently in search of our newest team members in our Tampa Member Services call center. Understanding that our employees are our most valuable resource, we are committed to providing career development opportunities and generous benefits to our entire workforce. The ideal candidate will be passionate about Customer Service and motivated to work with our members.

Requirements

Previous call center & customer service experience.
Computer skills including navigating multiple tabs, windows and systems and verbal communication skills essential.
English or Bi-lingual

Nice To Haves

Credit Union experience is not required.

Responsibilities

To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area.
Answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
Identifies cross‑sell opportunities and cross‑sells services to members.
Assures that appropriate procedures are followed and that proper forms are prepared accurately.
Assists other departments and branches, including performing paying and receiving duties as a teller when needed.
Maintains member account information on computer system.
Direct all phone calls to the appropriate person with minimum transfers.
Performs other related duties as assigned.
All employees are made aware of their responsibilities under the BSA/CIP/OFAC regulations with continuing training, to ensure that they adhere to our internal policy and procedures.