Planet Fitness - Member Services Representative - Part Time - Beaumont
About The Position
Planet Fitness, operated by Taymax Group, is seeking a Member Services Representative to create a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role includes front desk and account support, membership tours and sign-ups, responding to questions and concerns, and helping keep the club neat and clean. The position is part-time and based at 1579 E 2nd St, Beaumont, California. Taymax Group is a multi-unit Planet Fitness franchisee operating more than 175 clubs across several U.S. states and parts of Canada. Planet Fitness’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment known as the Judgement Free Zone. Taymax Group is an equal opportunity employer and provides accommodations during the selection process upon request.
Requirements
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- Basic computer proficiency.
- Punctuality and reliability.
- Ability to work independently and as part of a team.
- Positive, upbeat attitude and passion for fitness and health.
- Exceptional customer service skills and ability to interact positively and professionally with members and coworkers while exceeding member expectations.
- Strong listening, empathy, and problem-solving skills.
- Ability to demonstrate diplomacy and use appropriate behavior and language in all interactions.
- Continual standing and walking during the shift.
- Continual talking in person or on the phone during the shift.
- Ability to occasionally lift up to 50 pounds.
- May occasionally encounter toxic chemicals during the shift.
Nice To Haves
- Customer service background preferred.
Responsibilities
- Greet members, prospective members, and guests and provide exceptional customer service.
- Handle front desk activities, including answering phones, checking members into the system, giving tours to prospective members, and signing up new members while calculating rates and monthly payment amounts.
- Assist the Club Manager with counting out the drawer as needed.
- Facilitate updates to member accounts.
- Respond to member questions and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Club Manager as needed.
- Help maintain the club’s neatness and cleanliness by completing assigned tasks within the first hour of the shift, completing the daily priority cleaning list, conducting periodic walk-around and bathroom checks, and assisting with special cleaning projects.
- Perform other duties and responsibilities based on club needs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
