Member Services Representative - Credit Union - Cloquet, MN

Northwoods Credit Union•Cloquet, MN

6d•Onsite

About The Position

Northwoods Credit Union (NCU) in Cloquet, MN is offering multiple openings for Member Service Representative positions due to recent employee promotions. This full-time, entry-level role offers a starting wage of $17.00 per hour or more depending on experience, with eligibility for incentive pay. NCU also provides a performance-based career path with advancement opportunities. Candidates with prior credit union or MSR/Teller experience may be considered for MSR II or III levels with a potentially higher starting wage. In this role, you will build trusted relationships, create meaningful impact, and be part of a supportive, collaborative team. You will be the friendly first point of contact, delivering exceptional service, processing routine financial transactions accurately and efficiently, and recommending solutions to meet member needs. Your role is vital in strengthening members' financial well-being and the community by creating positive experiences and building connections that support NCU's vision of building life-long relationships, one member at a time.

Requirements

High school diploma or equivalent is required.
Valid driver's license is required.

Nice To Haves

Prior experience in customer service or cash handling is a plus, but not required.
Prior credit union or MSR/Teller experience may be considered for placement at the MSR II or III level.

Responsibilities

Process routine financial transactions with accuracy and efficiency.
Understand each member's unique financial needs.
Recommend solutions that support member goals.
Create positive experiences and build connections with members.
Deliver exceptional service with every interaction.

Benefits

PTO – Full time employees accrue up to 18 days of PTO annually with increased accrual rates based on tenure.
Paid Holidays – Enjoy up to 12 paid holidays each year.
Clothing allowance - $100 annually for NCU logo wear following 90 days of employment.
Medical coverage – Two plan options available including a high-deductible plan with 100% employer paid premiums for employees and dependents.
Dental insurance – Employer pays 100% for employees, 50% for dependents.
Health Savings Account (HSA) – Contribute pre-tax dollars, with employer contributions each pay period.
Flexible Spending Accounts (FSA) - Healthcare, limited-purpose (dental/vision), and dependent care options available.
Life and AD&D insurance – 100% employer paid.
Short-term and long-term disability insurance – 100% employer paid.
401(k) – Plan eligibility beginning 1st of the month following hire, with employer match up to 6% after one year of service, full vesting after 3 years of service, profit-sharing potential, plus rollover options available.
Supplemental insurance – Employee paid options available.
Potential annual bonus.
Discounted employee loan rates.
Donation match.
Additional employee perks.