Member Services Representative 1, Regional Office

Blue Cross Blue Shield of Wyoming • Rock Springs, WY

6d • Onsite

About The Position

As a Member Services Representative with the BCBSWY Member Services Team, you will play an essential role in ensuring best-in-class service to our members, providers, and members of the general public. You will have the opportunity to make a positive difference every day by helping people by responding to questions, researching issues they may have, and connecting them with the resources they may need. Our Member Service Centers are equipped with software-supported call answering with adjustable headsets for ease of talking plus data entry multi-tasking. Our MSR employees are provided scheduled breaks and meal-times to ensure time to step away, while enabling the team to provide continuous high-quality service. As a recognized BCBSWY employee, we count on you to positively serve in the role of “Brand Ambassador” within the local community and/or geographical region. To be successful in this role, you will need to invest in learning our products and services, be dedicated to customer service, handle phone contact with people who may be experiencing emotional situations, be comfortable accessing and utilizing multiple systems to respond and research member/provider inquiries, and apply solid judgement as to when to escalate if needed. As a new MSR, you will be provided on-the-job training on our systems, products, services, and providing best-in-class customer service skills from our skilled Trainers - plus day-to-day support from dedicated leadership! With BCBSWY Member Services - you are a part of a caring team.

Requirements

• Earned High School diploma or equivalent.
• Prior experience with accessing multiple database systems is helpful.

Nice To Haves

• Prior experience with accessing multiple database systems.

Responsibilities

• Play an essential role in ensuring best-in-class service to our members, providers, and members of the general public.
• Help people by responding to questions, research issues they may have, connect them with the resources they may need.
• Serve in the role of “Brand Ambassador” within the local community and/or geographical region.
• Invest in learning our products and services.
• Be dedicated to customer service.
• Handle phone contact with people who may be experiencing emotional situations.
• Be comfortable accessing and utilizing multiple systems to respond and research member/provider inquiries.
• Apply solid judgement as to when to escalate if needed.

Benefits

• Best-In-Class Health Insurance at minimal to no-cost for BCBSWY employees!
• Highly competitive compensation!
• Monthly incentives that are based on individual and company performance are also available to eligible employees.
• Medical, dental, vision, 401(k), life insurance, paid time off (PTO), 10 paid holidays in addition to PTO annually, plus 8 paid volunteer hours, various wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED