Member Services Representative 1, Regional Office
About The Position
As a Member Services Representative with the BCBSWY Member Services Team, you will play an essential role in ensuring best-in-class service to our members, providers, and members of the general public. By stepping into a Member Service Representative role, you will have the opportunity to make a positive difference every day! Help people by responding to questions, research issues they may have, connect them with the resources they may need. Our Member Service Centers are equipped with software-supported call answering with adjustable headsets for ease of talking plus data entry multi-tasking. Our MSR employees are provided scheduled breaks and meal-times to ensure time to step away, while enabling the team to provide continuous high-quality service. As a recognized BCBSWY employee, we count on you to positively serve in the role of “Brand Ambassador” within the local community and/or geographical region. To your friends and neighbors - you ARE Blue Cross Blue Shield Wyoming! We have multiple locations available through-out the state plus a Cost-Of-Living monthly adjustment for Jackson-based employees. To be successful in this role, you will need to invest in learning our products and services, be dedicated to customer service, handle phone contact with people who may be experiencing emotional situations, be comfortable accessing and utilizing multiple systems to respond and research member/provider inquiries, and apply solid judgement as to when to escalate if needed.
Requirements
- High School diploma or equivalent
- Prior experience with accessing multiple database systems is helpful
- Invest in learning our products and services
- Be dedicated to customer service
- Handle phone contact with people who may be experiencing emotional situations
- Be comfortable accessing and utilizing multiple systems to respond and research member/provider inquiries
- Apply solid judgement as to when to escalate if needed
- Confirm Wyoming residency, intent to become a Wyoming resident, or reasonable commuter distance if Colorado resident
- Confirm employment eligibility via E-Verify
Responsibilities
- Respond to questions
- Research issues
- Connect members with needed resources
- Serve in the role of “Brand Ambassador” within the local community and/or geographical region
Benefits
- Best-In-Class Health Insurance at minimal to no-cost for BCBSWY employees
- Highly competitive compensation
- Annual compensation program review for competitive market match
- Annual merit increases
- Monthly incentives based on individual and company performance (for eligible employees)
- Medical
- Dental
- Vision
- 401(k)
- Life insurance
- Paid time off (PTO)
- 10 paid holidays in addition to PTO annually
- 8 paid volunteer hours
- Various wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
