Member Services Representative Front Desk

Excel Fitness•Goldsboro, NC

23h•Onsite

About The Position

The Member Services Representative is responsible for performing duties to the best of their abilities during their assigned work shift. This role involves maintaining club cleanliness and atmosphere, staying proficient with the Planet Fitness mobile app, and ensuring all proper training is completed for safe and efficient operation. The representative will conduct regular audits to ensure the club is presentable and meets Excel standards, perform club walkarounds with associated cleaning tasks, and audit/balance cash drawers daily. They will also be responsible for inputting and updating member information, ensuring members adhere to company policies, and providing a safe and secure environment. Excellent communication and member service skills are essential, as is stocking retail and janitorial items. The role requires understanding and adhering to company standards, resolving member issues, auditing club inventory, and staying up-to-date on certifications and training. Participation in team meetings and assisting with club promotions, tours, and operational strategies are also key. Ensuring compliance with state and federal laws and insurance requirements, and operating/assisting members with club amenities are part of the responsibilities. Additionally, the representative may assist with community events and outreach activities.

Requirements

Must be at least 18 years of age.
High School Diploma or equivalent required.
CPR Certification and AED Certification are required before working alone.
Must be comfortable standing for long periods of time.
Great communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and evaluate solutions to problems proactively.
Proficient ability in Microsoft Office and using a computer.
Must have the ability to handle sensitive and confidential information.
Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Nice To Haves

Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of their employment.

Responsibilities

Perform to your best abilities during your assigned work shift.
Monitor and maintain club cleanliness and atmosphere.
Stay proficient in Planet Fitness mobile app use, content, and updates.
Ensure that all proper training has been completed to operate safely and efficiently.
Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
Audit and balance cash drawers daily.
Properly input and update prospective and current member information into tablets and point of sale.
Ensure members adhere to the company’s policies and guidelines and address any infractions.
Provide a safe and secure environment for all members.
Communicate with members and create a high level of member service.
Stock retail and janitorial items for the following shift.
Understand and adhere to company standards and help resolve any day-to-day member issues.
Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
Stay up to date on all required certifications and training courses.
Participate in team meetings.
Communicate with, promote, tour, and assist prospects and potential members.
Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
Ensure the club complies with all state and federal laws and insurance requirements.
Operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
Assist GM and represent our company at community events and other outreach activities.