Member Services Rep Part Time Evening

Fitton Clubs•Kettering, OH

2d•Onsite

About The Position

The Member Services Representative (MSR) is the first point of contact for members, prospective members, and guests. The role provides exceptional customer service, handles membership inquiries and transactions, and helps maintain a clean, comfortable, and friendly Judgement Free Zone. The MSR supports a positive member experience through professional interactions, prompt assistance, and knowledge of club culture, policies, and procedures. This is an on-site, part-time evening position reporting to the Club Manager or Assistant Club Manager. Bilingual English/Spanish applicants are encouraged to apply.

Requirements

Must be at least 18 years old.
Must work on-site; this is not a remote position.
Upbeat, professional, and positive attitude with a strong work ethic.
Reliable, punctual, and dependable.
Professional, respectful, and solutions-oriented in interactions with members and employees.
Commitment to cleanliness and creating a positive member experience.
Ability to learn and apply company cleaning practices, policies, and procedures.
Ability to read and follow verbal and written instructions.
Must submit to a National Sex Offender Registry search; continued employment depends on a satisfactory background check.
Must obtain and maintain CPR/AED certification within company-required time frames and maintain the physical ability to perform CPR/AED during a medical emergency.
Must obtain Tanning Certification within company-required time frames.

Nice To Haves

High school diploma or equivalent.
Prior experience working in a club fitness setting.
Basic understanding of cleaning chemicals and safety standards.
Bilingual English/Spanish.

Responsibilities

Greet members, prospective members, and guests in a friendly and professional manner.
Provide outstanding customer service and respond promptly and courteously to member questions and concerns.
Assist members with account inquiries, changes, and billing questions.
Explain Planet Fitness memberships, amenities, current specials, and upgrades; assist prospective members with tours and sign-ups.
Meet or exceed membership and customer service goals.
Check members into the club using the POS system and answer phones professionally and efficiently.
Accurately process new memberships, cancellations, and payments.
Follow assigned opening and closing procedures.
Inform the Assistant Manager or General Manager when issues arise.
Perform assigned cleaning duties and help keep restrooms, locker rooms, workout areas, and other facility spaces clean and neat.
Return weights to the appropriate rack area, regularly walk the floor to maintain a clean, organized, and safe club, and refill cleaning stations and supplies as needed.