Member Services Representative, YMCA of Jefferson County
About The Position
The Olympic Peninsula YMCA is a non-profit organization that oversees Y programs and focuses on youth development, healthy living, and social responsibility. Our mission is to build healthy minds, bodies, and spirits throughout the communities we serve. We strive to promote the values of caring, respect, responsibility, and honesty. We are open to people of all ages, beliefs, incomes, races, genders, and abilities. Member Services Representative staff are responsible for managing all front desk operations. Duties include answering multi-line phone system; greeting members first, by name; checking members in and out in a timely manner; taking cash, check, and credit card payments all while providing exceptional customer service. Multi-tasking skills and attention to detail are required. Basic computer skills are necessary, as well as the ability to type a minimum of 45 wpm.
Requirements
- Strong administrative and computer skills, including Microsoft Office suite, program and operating software, Google suites, and internet applications
- Ability to respond to safety and emergency situations
- Ability to relate well and communicate effectively with a diverse group of individuals, in all circumstances
- Pass and comprehensive background screening
- Have a high school diploma or equivalent
- Be 18 years of age or older
- Have a current CPR and first aid certification or be able to obtain one within 30 days of hire
Nice To Haves
- Ability to type a minimum of 45 wpm
Responsibilities
- Ensure that all MSR activities are properly integrated to achieve quality customer service
- Effectively communicate member complaints/issues to the MSR Coordinator
- Present a positive attitude and demeanor toward all members, guests, and staff
- Learn and uses members' names
- Record messages in a legible and accurate manner and deliver them to the proper person
- Maintain a working knowledge of all YMCA programs, events, and policies
- Be able to work independently without supervision on occasion
- Must have full knowledge and understanding of both opening and closing procedures as well as safety procedures for both medical and environmental emergencies.
- Assist with daily operations of the office (i.e. answer phones, take program registrations, membership sign ups, etc.)
- Assist all departments with various projects when time allows
- Work effectively in both a team environments and independently
- Be organized, task-oriented with good follow through
- Adhere to proper credit card, check-cashing, and cash-handling policies and procedures
- Be responsible for daily till out of monies taken for the shift
- Read the Communication Binder daily and be responsible for the information therein
- Attend mandatory monthly staff meetings and trainings
- Maintain cleanliness and neatness of the front desk area
- Notify the MSR Coordinator when supplies are low and need reordering
- Organize and manage lost and found
Benefits
- Flexible schedule as needed as on occasion may need to work evenings and/or weekends
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
